Service Coordinator with Technical Background | Medical Technician | Service Technician

About Medema Medema Physio AB has been one of Sweden's leading suppliers of equipment for healthcare, physiotherapy, and wellness since 1967. Medema has a turnover of approximately 80 million SEK and consists of 20 employees. Their office is located in Kista, Stockholm, where they also have a spare parts warehouse, workshop, and training facility. Medema is a subsidiary of the Finnish company Lojer Oy, a market-leading manufacturer of medical technology products such as hospital beds, operating tables, treatment tables, and physiotherapy equipment. The group has a total turnover of 60 million EUR with 260 employees. About the Position We are now seeking a Service Coordinator with a technical background for a direct recruitment to our client Medema. The position is a permanent employment, and you will belong to the Service Department, reporting to the Service Manager. In your role as Service Coordinator, you will work from home and have a home office. We are looking for the right candidate to be based in Gothenburg or the surrounding area. You have a background as a medical technician, biomedical engineer, assistive technology technician, or service technician but have recently worked more with administration and coordination in an office setting. Responsibilities The position is a combination of administrative tasks in the office where you will handle incoming cases regarding medical technology service, spare parts, and warranties via phone, email, and the case management system, as well as providing medical technology service in the field at one of our customers. Furthermore, the role involves: • Troubleshooting and technical support for medical technology, healthcare, training, and physiotherapy products via phone, email, and the case management system • Registering customer orders for service and spare parts in their business system • Purchasing spare parts through their business system and liaising with suppliers • Checking and approving supplier invoices • Administration and pricing of the spare parts range • Administration, sales, and pricing of service agreements • Coordinating and distributing work orders to technicians • Developing routines and processes regarding service and spare parts management • Preventive maintenance, repairs, and assembly/delivery of medical technology, healthcare, training, and physiotherapy products in the field • Traveling for work, including overnight stays • For the right candidate, there is also the opportunity to work with service training Your Qualifications We are looking for someone with at least a secondary education with a technical focus and very good technical skills through work experience and personal interest. We also expect you to have previously worked administratively in an office with similar tasks as mentioned above. Additionally, you have: • A background as a medical technician, biomedical engineer, assistive technology technician, or service technician • Work experience in medical technology service and/or physiotherapy/training equipment • Familiarity with tools • Previous experience in customer contact • Very good computer skills and prior experience with business systems, service systems, and/or case management systems • Good knowledge of the Office suite • Fluency in Swedish and English, both spoken and written • A valid driver's license (B category) Your Personal Qualities We are looking for someone who is structured and meticulous, meaning you can independently plan and organize your tasks to move forward without missing anything along the way. In this role, you will be dealing with customer cases and have many tasks ongoing simultaneously. Therefore, we seek someone who is accustomed to managing multiple active cases at the same time and can remain calm in stressful situations. Our Offer to You Competitive salary (fixed), bonus system, occupational pension, wellness allowance, computer, and mobile phone. Application / Contact Lernia Robert Håård Interviews will be conducted on an ongoing basis, so please apply as soon as possible. Welcome! (This advertisement will remain published until the position is filled.)