Service Officer at the National Service Center, Örebro

About the Role

At the service office in Örebro, we have about 15 employees and are part of the Örebro office area. We focus on providing service, where you and your colleagues share a collective responsibility for your mission and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a customer service officer, you will provide quick and professional service by answering questions from individuals and businesses. A significant part of your work involves guiding customers to use the e-services of collaborative authorities and finding information on websites. In your role, it is essential that you listen actively, adapt your approach to the customer, and maintain a pedagogical mindset.

In your customer interactions, you will be supported by the various authorities' IT systems. In addition to an introduction and training, time is allocated each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, sometimes with short notice.

Here you can watch a video about the role of a customer service officer.
(On Platsbanken: to watch the video, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text.)

Qualifications

You are driven to provide excellent service to our customers by identifying each customer's needs and offering answers or guidance. Since you work closely with customers, you must feel comfortable in direct interactions with individuals from diverse backgrounds and with varying abilities. In short, we are looking for someone who has a positive demeanor and an ability to quickly acquire new knowledge.

We are looking for someone who has:

• A higher education degree of at least 80 credits/120 ECTS, or equivalent knowledge gained through work experience.
• At least two years of experience in a service role where you have informed and guided customers during in-person meetings.

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner.
• Identify customer needs by asking questions and listening actively.
• Communicate verbally and in writing in Swedish.
• Communicate verbally in English.
• Adapt your working methods to the varying needs of customers.
• Handle multiple customers simultaneously.
• Contribute positively to the results and collaboration of the work group.

Additionally, it is advantageous if you:

• Have experience with customer meetings within any of our collaborative authorities.

Other Information

The position is 100% and permanent. We typically apply a six-month probationary period. Start date negotiable. Remote work is not available. This position requires a successful security clearance in accordance with the Security Protection Act. As an employee, you may also be assigned in accordance with the needs of the total defense.

We welcome your application, including your CV and cover letter, by November 23, 2025. To ensure you receive a fair and accurate assessment, it is important that you specify the year and month for each employment and provide a short description of your duties. If this information is not included, we cannot make a proper assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 49 in Örebro.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding various authorities.

As an employee, you will have the opportunity for skills development, career advancement, wellness grants, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to utilize their potential in the best way, take responsibility for their contribution to the whole, and positively influence the development of the organization. As a governmental authority, we share a common value foundation with the entire government administration, which means that we adhere to six principles to meet good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country, with the head office in Gävle. We are also an emergency preparedness authority within the sector of economic security. Together, we have 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media buy for our advertisements and request no contacts from media and recruitment companies.