Service Officer to Falköping

At the service office in Falköping, we are about four employees and are part of the office area Office Area 7 West Flexible Offices. We work with a service-oriented approach where you and your colleagues share responsibility for your assignments and learning. We actively engage in continuous improvements, and it is part of the role to contribute to the development of the organization. Main Responsibilities As a service officer, you will provide quick and professional service by answering questions from individuals and businesses. A significant part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to each customer, and maintain a pedagogical attitude. In your customer meetings, you will be supported by the various authorities' IT systems. In addition to orientation and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, including Ulricehamn and Alingsås, sometimes with short notice. Here you can watch a video about the role of a service officer (At Platsbanken: to watch the video, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and click on the link in the advertisement text) Qualifications You are driven by providing our customers with excellent service by identifying each customer's needs and offering answers or guidance. Since you work closely with customers, you must feel comfortable in direct interactions with individuals from diverse backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and an aptitude for acquiring new knowledge. We are looking for you who have: • A higher education of at least 80 credits/120 ECTS or equivalent knowledge gained through work experience • At least two years of experience within the last ten years in a service role where you have informed and guided customers in face-to-face meetings • A valid driver's license (B category) Furthermore, you should possess the following abilities: • Quickly establish contact with others in an objective and professional manner • Identify customer needs by asking questions and listening actively • Communicate orally and in writing in Swedish • Communicate orally in English • Adapt your working methods to the varying needs of customers • Manage multiple customers simultaneously • Contribute positively to the team's results and collaboration Additional Information The position is a full-time temporary contract until August 31, 2026. Start date is negotiable. We do not offer remote work. As an employee, you may also be assigned to duties based on the needs of total defense. We welcome your application, including a CV and cover letter, by December 7, 2025. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment, along with a brief description of your responsibilities. If this information is not included, we cannot make an accurate assessment of your skills and experience, which may result in your application being excluded from the selection process. We plan to conduct interviews during week 51. Statens Service Center We offer you a workplace where you can contribute your expertise to services that are close to citizens and authorities. Statens Service Center is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving multiple authorities. As an employee with us, you will have opportunities for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to utilize their potential to the fullest, take responsibility for their contributions to the whole, and positively influence the development of the organization. As a government agency, we share a common value base with the entire public administration, the governmental value base. This means we adhere to six principles to ensure good governance that is democratic, legally secure, free from corruption, and efficient. Feel free to read more about us here. Our operations are nationwide. The headquarters is located in Gävle. We are also an emergency preparedness authority within the economic security sector. Together, we are 1,500 employees. Statens Service Center promotes a discrimination-free workplace with increased diversity and equality. We have made a media call for our advertisements and kindly ask for no contact from media and recruitment companies.