IT Service Desk Technician

We make society work for people on the move, on tracks, in the air, and at sea. That’s why we need the best expertise. Our mission is important and meaningful in everyday life – both for individuals and businesses. Here, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future. About the job The Swedish Transport Agency works to achieve good accessibility, high quality, secure, and environmentally friendly transport within rail, aviation, maritime, and road. The IT department plays a crucial role in sustainable development and in creating both utility and value in society. The service desk and ITSM section, part of the infrastructure and operations unit, is tasked with handling requests and actions based on the needs of our operations. In our work, we utilize ITIL processes. We are now looking for a service desk technician with a strong customer focus who is driven to provide high-quality support. The work is varied, and our employees collaborate both independently and as a team, helping one another. With us, you are important Do you enjoy working together with others and want to develop in your professional role? With us, you can expect career development, a trusting relationship between management and staff, and a sustainable work life. We are a stable employer who cares about your health with time allocated for wellness during work hours, flexible working hours, a generous number of vacation days, and paid bridge days. You will - be part of a team of 9 people - act as SPOC (single point of contact) and dispatch cases to other sections - register, manage, analyze, and troubleshoot IT cases from all operations within the Swedish Transport Agency - update documentation, such as knowledge articles - work with account and access management - contribute to continuous improvements in the service desk function. You will also receive an in-depth introduction/training in the role of service desk technician. You must have - a completed education at least at the high school level with a focus on IT or equivalent skills acquired in another way that the Swedish Transport Agency deems comparable - at least two years of work experience* in IT support, where you have worked with support from a case management system *(internships related to education do not count as work experience) - very good ability to express yourself verbally and in writing in Swedish. It is advantageous if you also have - experience working in AD (Active Directory) - experience working with Windows and the Office suite. We want you to be - self-sufficient – take responsibility for your tasks, structure your work independently, and drive your processes forward - collaborative – work well with others, relate to them in an attentive and smooth manner, you listen, communicate, and resolve conflicts constructively - service-oriented – calm, attentive, and accommodating in your approach, you have the interest, willingness, and ability to help others and strive to deliver solutions - flexible – easily adjust to changing circumstances and see opportunities in changes. Great emphasis is placed on personal suitability. More information The position is permanent with a location in Örebro. Appointment according to agreement. We generally apply a probationary period. A position with us may involve placement in a security classification. A security screening with a background check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in a security classification, Swedish citizenship is required. If you have questions, please contact section manager Jay Bradford at [email protected]. ST, Siv Nederman, and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503. We do not wish to be contacted by advertisers and staffing companies. Apply Apply via our website and attach a complete CV along with a cover letter marked with reference number TSG 2025-11082. We need your application by November 23, 2025, at the latest. If you have protected personal information, please send your application by mail. Contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related to the current recruitment. If you proceed in the hiring process, educational certificates and employment verification that substantiate the knowledge and experience relevant to the position must always be presented. Welcome to become our new colleague! About the Swedish Transport Agency Number of employees: Approximately 2000. Areas of operation: The Swedish Transport Agency works to achieve good accessibility, high quality, secure, and environmentally friendly transport within rail, aviation, maritime, and road. We develop regulations, grant permissions, and follow up on compliance. With the help of our records, we work with fees, permits, and ownership transfers. Operational locations: We have employees at 12 locations across the country. The majority of the operations are based in Borlänge, Norrköping, and Örebro.