Service Manager for Authorized Car Dealership

Are you a business-driven leader with a passion for service, customer satisfaction, and technical quality? We are currently seeking an Aftermarket Manager for a well-known player in the automotive industry – a role where you will have the opportunity to lead, develop, and influence the entire aftermarket business. **About the Position** As the Service Manager, you will have overall responsibility for the workshop and parts department's results, quality, and customer experience. You will lead an engaged team of technicians, customer service representatives, and parts personnel, ensuring that the operations run efficiently with a focus on customer satisfaction, profitability, and sustainable work processes. You will work both operationally and strategically – from optimizing daily workflows to developing long-term business plans and improvement initiatives. The role involves close collaboration with the management team and plays a crucial part in the company's continued growth. **Your Main Responsibilities:** - Lead and develop staff within the workshop and parts department - Ensure high customer satisfaction and professional service - Be responsible for budget, results, and key performance indicators within the aftermarket - Work on process improvements, quality assurance, and workplace safety - Contribute to driving sales and loyalty in the aftermarket - Collaborate with suppliers and internal functions **We Are Looking For Someone Who:** - Has several years of leadership experience in the aftermarket, preferably within the automotive, transport, or machinery industries - Has a good understanding of workshop operations, customer service, and business processes - Is a clear and engaging leader with the ability to inspire others - Has strong IT skills and experience working with industry-specific systems - Is analytical, structured, and thrives in a role with significant responsibility - Has experience working in Kobra **What We Offer:** - A central and developing role in a stable and growing organization - The opportunity to influence and put your stamp on the aftermarket operations - An engaged team with a strong team spirit - Competitive terms and good development opportunities Do you want to be part of driving the future of the aftermarket? We welcome your application – selection is ongoing!