Service & Operations Manager for Premium Assignment in Facility Services

Are you ready to help develop a cutting-edge division within Facility Services at one of Sweden's most forward-leaning service companies? Carotte is growing and seeking an experienced and business-driven leader who wants to take full responsibility for building, organizing, and driving our IFM delivery in Stockholm's city district. Our ambition is to become Sweden's leading company in this area. For us, leading means achieving the highest customer and employee satisfaction in the industry. Carotte Group is one of Sweden's fastest-growing companies in quality Facility Services, and we are in an expansive phase where new opportunities are created every day. Through three specialized companies in food, meetings, and service, we deliver our comprehensive solution, Carotte Concierge. About the Role You will work as Service & Operations Manager for some of our most prestigious assignments in central Stockholm. A role where hospitality, quality, and innovation meet daily, and where you will lead and develop the entire operation. As Service & Operations Manager, you have overall responsibility for ensuring seamless delivery every day. You will lead an engaged team of about 20 people, with two direct-reporting leaders. You have comprehensive responsibility for operations, quality, personnel, finance, and development. Through close collaboration with the client, clear communication, and a coaching leadership style, you will drive both people and the business forward. The ambition is for you to start before the assignment begins, participating in recruiting and onboarding staff and establishing routines and processes for the assignment. Your Main Tasks Include: • Lead, coach, and inspire leaders and service team • Overall responsible for operations, quality, and customer satisfaction • Follow up KPIs, finances, and agreed service levels • Drive development work, innovation, and sustainability • Develop collaboration and strengthen customer partnerships You Are A natural leader with passion for service and people. With confidence and commitment, you lead by inspiring rather than instructing, creating a culture where professionalism and hospitality go hand in hand. You see the big picture while never letting details go unnoticed. Creating environments that breathe quality and premium is in your DNA, and you know what it takes to deliver that extra touch. In a daily life characterized by tempo and variation, you find energy, structure, and joy in developing both the team and the delivery. We Believe You Have: • Experience in a leading role within IFM, facility management, hotels, office services, or similar • Strong communication skills and natural sense for customer relations • Documented experience in personnel management and leading through other leaders • Deep understanding of finance, key metrics, and follow-up Why Carotte? With us, you become part of a company that thinks long-term. We offer a dynamic work environment where you will have great latitude, opportunity to influence, and the chance to develop both people and processes. Carotte is a workplace for those who want to help shape the future of service experiences and who believe that quality and good service always pay off. Location: Central Stockholm Start: As agreed Scope: Full-time, ongoing #ServiceManager #ServiceChief