Service and Support Technician for Innovative Medical Technology Company!

Do you want to be part of a forward-looking medical technology company where your contributions make a difference for both healthcare and patients worldwide? As part of the Service & Support team at our client, you will have the opportunity to grow your technical skills while contributing to an organization where technology and human care go hand in hand! ABOUT THE POSITION Our client is a leading player in medical technology and e-health solutions, developing technology that streamlines healthcare processes globally – this is your chance to be part of a product that directly assists healthcare providers and your fellow human beings! Despite their leading position in the market, they are a smaller company with about 30-40 employees, where departments work closely and collaborate with one another. The company is currently undergoing a restructuring with a clear vision to advance in its development and structure! You are offered - A full-time consulting assignment of 40 hours/week. The assignment is ongoing with an initial consulting period of 6-12 months. Afterward, if all parties are satisfied, our client may choose to recruit you internally. - A solid and proven onboarding process by the company and their technicians. - A dedicated consulting manager available for support in your career. RESPONSIBILITIES Job Duties * Manage and resolve support cases * Perform troubleshooting and technical problem-solving * Oversee IT operations and maintenance * System installation and updates * Customer contact and field support – visiting customers to provide technical support and perform preventive maintenance * Collaborate with the product development team to improve solutions and services based on customer feedback WE ARE LOOKING FOR YOU WHO - Has extensive experience in similar support and service technical tasks and a strong interest in IT, technology, and service. - Possesses good skills in IT operations, networking, and system integrations. - Has previous experience in IT Security (GDPR, firewall management, encryption) as well as remote support solutions and ITIL processes. - Holds a valid B driver's license (manual). - Can communicate professionally in Swedish and fluently in English. It is advantageous if you have - A higher education or vocational engineering degree with a focus on medical technology or other technical education/experience that can be considered equivalent by the employer. - Experience from MedTech, healthcare, or a technical industry where quality and precision are critical. - Knowledge and experience in Windows Server, Active Directory, SQL, virtualization (VMware, Hyper-V), or scripting in PowerShell. - Knowledge of regulatory requirements in medical technology, such as MDR and ISO 13485. To succeed in this role, you possess the following personal qualities: - Adaptable to change - Helpful - Social - Responsible Our recruitment process This recruitment process is managed by Academic Work, and our client's request is that all inquiries regarding the position be sent to Academic Work. We apply ongoing selection and will remove the advertisement once enough candidates have reached the final stages of the recruitment process. A CV is requested upon application. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to identify the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process. INFORMATION ABOUT THE COMPANY N/A