Avarn Security is tasked with delivering security services to Stockholm Arlanda Airport, which involves staffing with Airport Controllers, Protection Guards, and Security Guards. For many years, we have also provided security services to Malmö Airport (Sturup), Sälen Airport (Scandinavian Mountains Airport), and Oslo Lufthavn Gardermoen.
Do you want to help create a safe and positive experience for travelers while coaching and developing our employees in service and interaction? Then we are looking for you!
About the Role
In an operation where security and service go hand in hand, the coaching approach is crucial. As a Service and Interaction Coach, you are a key person in ensuring that our airport controllers meet each traveler with respect, attentiveness, and commitment.
You will work closely with our security control staff, supporting them in daily work with a focus on service quality and professional interaction.
Your Main Responsibilities:
The assignment involves actively observing and analyzing how service is provided in practice, and giving direct feedback and guidance in real-time. Through coaching conversations and training, competence will be developed and strengthened. The work also aims to create motivation by highlighting strengths and identifying areas for development. The role involves being a role model in interaction, both towards colleagues and travelers.
We Are Looking for Someone Who:
• Has a coaching approach and is passionate about developing others.
• Is humble, clear, and has a strong inner drive to improve and implement new working methods.
• Has experience in service-oriented professions, preferably in security or airport environments.
• Communicates clearly and inspiringly – both in groups and individually.
We Offer:
An important and developmental role in a socially critical operation with the opportunity to influence and contribute to a better work environment and customer experience. You will be part of an engaged team and a workplace where safety and professionalism are at the center.
Selection and interviews will be conducted on an ongoing basis, and the position may be filled before the application deadline of 2025-12-07. Warm welcome to submit your application today. Apply for the position via the job advertisement - not by email.
Avarn Security has achieved the Career Company designation thanks to our strong commitment to employee satisfaction and development. By creating an inclusive and diversity-promoting corporate culture, Avarn Security gives its employees the opportunity to thrive and grow in their roles. The company values competence and offers continuous training, making us an attractive employer for those seeking an exciting career in the security industry.