Job ID: 31612
To our office in Mora, we are now seeking a Service Advisor who can be part of our fantastic team. Do you want to contribute to our customers' future plans through top-tier service that simplifies their everyday lives?
We look forward to meeting you who enjoys working in a team where we help each other achieve success and create positive customer experiences. With your commitment and passion for exceeding customer expectations, you will contribute to creating the relationship bank of the future.
About the Position
As a Service Advisor, you are often the customer's first point of contact and thus play a crucial role in creating positive customer experiences, facilitating customer interactions, and identifying business opportunities. You provide excellent service, advice, and guidance about the bank's services, products, and channels. You will meet customers both digitally and in-person at the office.
Your focus areas will be:
* Together with your colleagues, ensure high availability, trust, and customer satisfaction, with a focus on resolving the customer's matter directly
* With a proactive approach, focus on finding sales and service opportunities during customer interactions, and if needed, ensure the customer meets with a Personal Advisor or Business Advisor to contribute to long-term customer relationships
* Actively offer our various services, products, and channels based on customer needs
Who You Are
Collaboration. Ownership. Passion. Courage. These are our values that we believe you share. We are seeking someone with a genuine interest in service and in winning customer trust and loyalty.
You:
* Have the ability to understand the customer's situation and a natural talent for establishing contact with both customers and colleagues
* Are stimulated by result-oriented work, skillfully connecting customer needs with our products and services
* Actively work on developing your own competencies and sharing knowledge with colleagues, and contribute to an open and positive work environment
* Embrace new technology and use it in digital customer interactions
* Have good knowledge of English and Swedish, both verbally and in writing
* Have a completed and approved high school education
If this sounds like you, do not hesitate to get in touch!
Next Steps
Submit your application by 21/11/2025. Apply now as interviews will be conducted on an ongoing basis. For more information about the position, please contact Office Manager Martin O Forsberg (
[email protected]). Note that we do not accept applications via email.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We firmly believe that our diverse backgrounds, experiences, characteristics, and personalities collectively make us better equipped to help our customers and contribute to the communities we operate in. So be yourself.
For union information, contact
[email protected] or
[email protected].