Senior Leasing Agent

Marks Bostads AB is a fully municipal-owned public housing company. We own and manage approximately 3,800 apartments and around 200 smaller commercial spaces across 14 locations within Marks municipality, renting them out to private individuals and municipal care services. Currently, we have 69 employees working within the company. Most of our staff work in our residential areas, close to our tenants, while others work from our offices located in Kinna and Örby. We represent a variety of professional categories, but regardless of our roles, we all work towards the same vision: to create safe and pleasant homes for all, in collaboration with our tenants and partners. Senior Rental Agent and Customer Service Employee The customer service group at Marks Bostad currently consists of five dedicated employees who work daily to establish good relationships with all our customers across our locations. The team handles all types of inquiries and incoming service requests, with the goal of providing the best possible service to our tenants. In customer service, we focus on apartment rentals, customer reception, and daily communications with our customers via phone, email, digital channels, and in-person meetings. We also manage disturbance issues and eviction prevention work, in close collaboration with social services and other societal actors when necessary. We are now looking for a new team member who can contribute with their experience, structure, and competence to our ongoing development—and who will also be an important part of our customer service team. About the Role As a member of the customer service group, you will participate in the rental process—from the initial contact to the move-in. You will work closely with colleagues both within and outside the group and assist in daily customer operations, which involves handling phone and email inquiries as well as welcoming customers at our reception and addressing any questions from incoming and outgoing tenants. You are a confident and experienced employee who will become an essential part of the daily service work, and together we will create an even better customer experience for our tenants. Some of Your Responsibilities - Participate in and take responsibility for the entire rental process—from advertising to contract signing - Engage in customer service work by addressing incoming inquiries, digitally, via phone, and through in-person customer meetings - Manage keys for visiting contractors and handle administration on moving days - Work on eviction prevention and manage disturbance cases in collaboration with relevant parties - Contribute to the development of digital processes and systems within customer service and rentals Your Personal Attributes - You enjoy customer contact—via phone, digital platforms, and in-person meetings - You take responsibility for inquiries until they are resolved or handed over to the appropriate person - You are structured, flexible, and attentive when interacting with our tenants - You communicate with courage and integrity, always focusing on the best interests of the customer - You can work independently but are also a positive, solution-oriented team player who enjoys collaborating - You have the initiative and the desire to learn, share knowledge, and contribute to development Your Qualifications - Upper secondary education—preferably with an administrative or construction/real estate focus - Post-secondary education in administration, property management, or similar is an advantage - Several years of experience in rental or customer service roles, ideally within the housing or real estate sector - Good digital competence and interest in digital solutions - Proficient in written and spoken Swedish, and conversational in English - Knowledge of other languages is a plus - B driver's license is required - Knowledge of the real estate sector and rental laws is advantageous We Offer At Marks Bostad, you will work in a development-oriented organization with a strong community commitment. We provide a workplace with a strong sense of community, where we collectively create safe and pleasant living environments for our customers. Application Does this sound like you? We welcome your application by December 25, 2012. If you have any questions about the position, please feel free to contact Linda Wikfjärd.