Senior Service Owner M365/Copilot

Company Description Vattenfall is a European energy company with approximately 21,000 employees. For more than 100 years, we have electrified industries, supplied energy to people's homes, and modernized our way of living through innovation and cooperation. We are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. Job Description At Vattenfall, we are committed to powering climate-smart living. As part of our digital transformation journey, we are embedding AI-driven solutions like Microsoft Copilot into our daily workflows to enhance productivity, collaboration, and innovation across the enterprise. As the Senior Service Owner for Microsoft Co-Pilot embedded in M365, you will be end-to-end responsible for the delivery, development, and continuous improvement of the Microsoft Copilot services for all Vattenfall employees. You will collaborate closely with your peers overseeing connected services, business representatives, technical experts, and external partners. We are seeking a visionary and hands-on Senior Service Owner to lead the integration and lifecycle management of Microsoft Copilot within our Microsoft 365 ecosystem. This role is pivotal in ensuring Copilot delivers measurable value to our users, aligns with business goals, remains fully compliant with European and national laws, and evolves with new emerging AI capabilities. Your Area of Responsibility • Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents) • Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams • Manage financial aspects of the service, including budgeting, costing, charge-out, and cost optimization • Act as an escalation point for service-related issues; coordinate resolution with relevant teams, stakeholders, and external partners • Lead Copilot governance meetings and maintain a structured backlog of Copilot-related issues and use cases • Ensure compliance with local data protection regulations, IT security, architecture, and license management policies • Advise on processes to maintain the growing number of centrally deployed Copilot Agents • Facilitate user feedback loops, orchestrate the Vattenfall-wide Copilot Champion community, and initiate continuous improvement initiatives • Oversee rollout activities, upgrades, and adoption or training initiatives for Microsoft Copilot • Communicate and promote Microsoft's Copilot service offering to the wider Vattenfall community Location The Service Owner can be based in Stockholm, Hamburg, Berlin, or Amsterdam, with some business travel to other Vattenfall locations required. A healthy balance between work and family is important to us, and we therefore enable flexible workplace options, such as the possibility to work selectively from home. Qualifications Are we a match? You have an academic degree in computer science, business informatics, or a similar technical or scientific field, and possess strong communication skills (including excellent English). You demonstrate a high degree of self-organization and the ability to work independently, and you are curious and open to change. You are able to solve short-term operational challenges without losing sight of the overall strategic picture. You maintain an overview even in complex situations. We believe the following skills will ensure your success in this position: • 10 years of experience within enterprise IT environments • 5 years of experience as Service Owner, Product Manager, or Project Manager with a strong focus on building bridges between technical innovation and real business value • Strong understanding of Microsoft 365 architecture and AI capabilities, especially Copilot and Copilot Studio • Excellent stakeholder management and communication skills, e.g., you are excited to deliver engaging presentations to all levels of a large international organization with commitment, enthusiasm, and passion • Familiarity with IT governance as well as license control and optimization frameworks • Track record in orchestrating between functions such as architecture, security, and delivery organizations in relation to service design, transition, and delivery • Impress others with your authenticity, reliability, and openness in personal interactions. In short: you embody our Vattenfall core values: "Connect People, Accelerate Learning, and Drive Innovation" • Fluent in written and spoken English (C1 or higher) Nice to have: • Basic knowledge about European General Data Protection Regulation and Data Privacy rule sets • Exposure to agentic AI concepts and Copilot extensibility models • Knowledge of performance benchmar