Senior IT Support Consultant – Do You Enjoy Solving Real Problems?

You have worked at least 5 years in servicedesk or technical support and thrive best when things are happening – troubleshooting, incident management, and user support in complex environments are your everyday tasks. This assignment is about maintaining a truly stable servicedesk – where everything runs smoothly, users receive quick help, and the team continuously improves. We believe you enjoy being in control, taking responsibility, and finding smarter ways of working. Responsibilities: • Troubleshoot and resolve problems – quickly, smoothly, and with high service quality • Manage accounts and permissions in Active Directory and Microsoft 365 • Install, configure, and maintain clients and applications • Keep documentation and routines updated • Contribute to improvements and share knowledge with the team Requirements: • Minimum 5 years of experience in servicedesk/IT support • Strong understanding of ITIL processes (Incident, Request, and Problem Management) • Extensive experience with: Microsoft 365, Active Directory, Windows clients, Networking & Remote Management & Case Management Systems Advantageous if you excel at troubleshooting in complex environments, have worked with client deployment, and/or have experience in permissions administration As a person, you take responsibility, appreciate order, and solve things without being asked. At the same time, you are social, service-minded, and enjoy collaboration. When something goes wrong, you address it immediately – you simply like making things work.