Senior IT Helpdesk Technician

Job Description We are currently seeking an experienced support technician for our client in Hässleholm. In this role, you will have technical responsibility for coaching and supporting your colleagues in the support team. You will be welcomed into a skilled IT team where collaboration and professionalism are at the forefront. The role involves an exciting combination of qualified troubleshooting (1st/2nd line) and participation in user-centric project work, where you should aim to deliver high-quality support and assist in IT delivery and projects. In this senior role, you will act as a vital link between 1st and 2nd line support. Your mission is to resolve complex cases that extend beyond traditional helpdesk functions and to take the initiative in enhancing the technical expertise within the team. You will serve as a technical coach and mentor for the 1st line support and drive projects focusing on the user-centric IT environment. Additionally, you will ensure an efficient and well-functioning IT delivery through qualified troubleshooting. Being a Consultant Randstad Professional is the career partner that helps you find the right job, pursue your passion, and develop your career. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developmental assignments at different companies across various industries. With access to a wide range of opportunities, a large global network, and our distinct specialization, we are your guiding partner in building a rewarding career. To assist you in the best possible way, please attach your CV to your application. If you would also like to include a cover letter or any additional information regarding your application, we ask you to include it in the same document, for example, as an introduction to your CV. Responsibilities • Act as a technical coach and mentor for the 1st line support. • Drive projects focusing on the user-centric IT environment. • Ensure an efficient and well-functioning IT delivery through qualified troubleshooting. Qualifications We are looking for someone with solid technical expertise and experience working in a support role where you have utilized deeper knowledge than a pure helpdesk function. • At least 3 years of experience in independent support work (1st/2nd line). • Strong knowledge of Microsoft 365 and Windows 11. • Extensive experience in client management and hardware troubleshooting. • Understanding of Active Directory and basic networking concepts (troubleshooting switches, firewalls, and client connections). Preferred: • Experience working with PowerShell for automation. About the Company Randstad At Randstad, we know that everyone has a place in the job market. With operations across the country and in all areas of expertise, we help people find jobs that feel right, where they have the opportunity to grow, develop, and reach their full potential. With nearly 600,000 employees in 38 countries, Randstad is a global leader in HR services, aiming to become the world's foremost and most appreciated partner in the job market. By combining our passion for people with the power of today's technology, we help individuals and companies achieve their full potential. We call it Human Forward.