About this role
**Unit's Mission**
The Employment Service Personal Distance Meeting is available in 17 locations across the country.
We have a national mission to provide job seekers and employers with uniform, efficient, and qualified employment service. This is achieved through e-services and personal service, primarily offered via phone, email, video calls, and social media. We strive for an increasing number of clients to receive their service through online and telephone channels. Our goal is to provide the right service, at the right time, and through the right channel.
The Stockholm unit is located in Globen and has approximately 160 employees. The leadership consists of 10 section managers, 2 operational coordinators, and an administrator. We handle both employer and job seeker assignments.
**Responsibilities of the Section Manager**
Your role as a section manager entails operational and personnel responsibility. You are accountable for ensuring that the section's results meet established goals and expectations.
As a section manager, you have an important role in creating well-functioning work groups and collaborating with your employees to drive and develop the operation. You facilitate good performance, high job satisfaction, and a positive work environment by working in accordance with the Employment Service's managerial criteria. You foster a culture characterized by trust, openness, and security. Your work is conducted in strong partnership both within and outside your section and in good collaboration with trade union representatives. You are part of the unit manager's management team and, together with them and the other section managers, you will be responsible for the overall results and development of the entire unit. As a section manager, you are a role model in embodying the Employment Service's vision, values, and approach to employee and managerial roles.
**Our Offer**
The position is a permanent full-time employment that may begin with a six-month probationary period. The place of work is Stockholm Globen.
We offer you the opportunity to work in an environment where we value the balance between work and private life. You will have access to a generous vacation agreement and flexible working hours. After a few months, once you have learned the operations, there is an opportunity to agree on remote work of up to 49%, provided the operations allow for it. We also include wellness activities during work hours and a favorable wellness grant.
As an employee of the Employment Service, you will also have access to competence development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, giving you the chance to make a real difference for individuals and for society as a whole.
**Basic Requirements for the Position**
**Mandatory Requirements**
- Current experience in a leadership role (coherent assignments, projects, work groups) of at least 6 months within the Employment Service's operations.
Or:
- Completed the Employment Service's preparatory management program.
Or:
- Current experience in a managerial role at a corresponding level with operational and personnel responsibility from another organization for at least 1 year.
**Additional Qualifications for the Position**
- Experience in a leadership role within contact center operations.
- Experience working in a process-driven organization.
- Experience serving on a management team with shared responsibility for results and development.
- Good knowledge of the labor market policy assignment.
The state value base guides us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, as well as contribute to maintaining and strengthening trust in our agency.
In addition to these qualifications, you possess personal abilities and inclinations to work in accordance with the Employment Service's approach to employee engagement:
**Employees at the Employment Service:**
- Take responsibility for their work performance and their contribution to the whole.
- Adapt to change and unforeseen events.
- Initiate development and contribute to improvement.
**Managers are employees at the Employment Service who also:**
- Set direction for their employees and follow up on performance.
- Remove obstacles in everyday work and manage problems.
- Create participation in work and promote development.
**Application**
Does this sound like a position for you? Welcome with your application no later than 2025-11-13.
Please attach your CV specifying the years, months, and tasks for each employment, as well as certifications that confirm the requirements for education and/or work experience in your application.
It is important that you answer the selection questions in detail and truthfully, so we can get a clear picture of your experience. If requested information is not provided, you risk being excluded from the selection. You do not need to submit a personal letter.
During the recruitment process, selection tests may occur. We will keep you informed throughout the recruitment process.
If you have protected personal information, contact the recruitment partner named in the advertisement to receive assistance with submitting your application.
We actively strive to be an agency free from discrimination. It is important to us that all competencies are utilized, and