Do you want to take the first step in your career while becoming part of an engaged team? As a customer service representative at Telia in Norrköping, you will have a developing role in service and sales—where you grow every day and gain lifelong experiences. You will work alongside driven colleagues who support and motivate each other, receiving the right conditions to develop in your professional role. Does this sound like your next challenge? We welcome your application!
**About the Position**
This is a full-time position for 12 months, where you will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extension after the assignment ends.
The assignment period serves as a mutual trial period, where you as a consultant have the same security as an employee. For those new to the job market, consultancy assignments are a great way to explore different tasks, network, and build a competitive CV.
**About the Company**
Telia Company is a communications company in the IT and telecommunications sector. They help businesses and private individuals communicate in a simple, effective, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.
Digitalization has connected people, allowing us to talk, listen, watch, read, and express opinions from nearly anywhere in the world. Nations, companies, and individuals connect across borders and continents, around the clock, all year round. Telia Company provides the foundations of the digital society, which are crucial for creating a better future.
Welcome to Telia—better networks, better experiences!
**Responsibilities**
In the role of a sales-oriented customer service representative, you will be responsible for the first point of contact with the company's private customers. You will handle incoming calls and assist customers over the phone in areas such as customer accounts, billing inquiries, and payment options. The questions vary in scope and complexity, and you will work to find good solutions that contribute to customer satisfaction. As part of your service duties, you will also conduct needs analyses and actively engage in upselling based on customer needs during each call.
- Handle incoming calls from customers
- Find solutions to customer questions and issues
- Conduct needs analysis and upselling
**Education, Experience, and Personal Qualities**
We believe you have:
- Completed and approved upper secondary education
- Work experience in service, sales, or billing management is advantageous
- You speak and write fluently in Swedish and have good English skills
To thrive in the role of a sales-oriented customer service representative at Telia, you possess a strong sense of service and are motivated to work towards set goals, delivering solutions according to customer needs. Furthermore, you demonstrate good communication skills, being attentive and empathetic in your interactions. The role requires you to take personal responsibility to drive your work forward. You enjoy a social role with varying work pace.
**Additional Information**
Start: January 12
Location: Norrköping
Salary: By agreement
Background checks through a criminal record and credit report will be conducted in this process.
We utilize a competence-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, meaning that we will remove the advertisement when enough candidates have applied. If you are selected for the position, we will contact you for a preliminary phone interview. Regardless of whether you progress in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
[email protected]
010-171 47 10
We recommend that you submit your application as soon as possible since we are conducting ongoing selections.
We look forward to your application!
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