About this role
Would you like to be part of an energetic environment where cohesion, development, and customer focus are at the center? Then read on!
About the Role
At Savedesk, which is part of Tres Customer Service, we work to strengthen customer relationships and increase customer loyalty. We are passionate about finding solutions that make customers want to stay, even when they initially contact us to terminate their services.
As a winback sales representative, you will receive incoming calls from customers who want to cancel their services with us. Your mission is to listen to their needs, create a good dialogue, and offer solutions that make the customer want to continue being a part of Tre.
You will become part of a team with strong cohesion, where our coaches are close at hand to support your development and help you reach your goals. Here, we celebrate successes together and motivate each other to improve every day. Our goal is for you to achieve your goals!
We Offer You
- An opportunity for those who want to develop skills in customer dialogue, relationship building, and making a difference in every interaction.
- A comprehensive introduction and ongoing training to give you the best conditions to succeed in the role.
- A permanent full-time position (Monday to Friday, 09:00-18:15) with base salary and uncapped commission.
- A company culture we are extremely proud of, including fun competitions, activities, and awards.
More About You
We believe you are someone who enjoys making contact, creating dialogue, and building relationships - preferably with previous experience in customer service or sales. You have energy, a clear drive, and see opportunities where others might hesitate. You are brave in what you take on and find it motivating to work towards clearly set goals where you see the results of your work.
You have a positive attitude and like to influence through good conversations. You are goal-oriented, enjoy collaboration, and like to see the results of your work. Like us at Tre, you believe that good sales are about finding the balance between service, responsiveness, and daring to encourage the customer to take the next step.
If you have experience in sales or winback and enjoy talking to customers, delivering excellent service, and influencing with your conviction, then you will fit perfectly with us!
Welcome to apply!
Does this sound like something for you? Great, we look forward to your application!
Applying is simple and quick. You only need to answer a few selection questions directly in the advertisement; no cover letter is needed. To give everyone the same chance to show their potential, we use tests as the first step in the recruitment process.
If you have questions about the recruitment process, you are welcome to contact TA partner Julia Beard; the recruiting manager is Isak Nerström.
We are driven by constantly trying to do things better, in new and different ways. We see ourselves as a crucial part of Sweden's social infrastructure because we know that reliable connectivity is an important cornerstone in today's digital world.
Tre was born as a challenger and is an organization in constant motion. We strive to be at the forefront of everything we do. We are convinced that the people and culture at Tre are crucial to our development.
When you start your journey at Tre, there are endless opportunities to grow and develop with us.
WE THINK LIKE CHALLENGERS - In a changing world, we at Tre are curious and always open to new solutions. At Tre, we adapt our path forward as we try and learn what works best.
WE WORK LIKE CHAMPIONS - At Tre, we always do our best. We feel ownership of our task, set clear goals, and maintain focus on what creates the most value for the business.
WE ACT LIKE BUDDIES - At Tre, we are fair colleagues. We collaborate across teams and functions, bounce ideas around, and give and receive feedback.