About Us
Hi! We are Clockwork. We have extensive experience in recruitment and staffing, and we understand the importance of local presence. Our brand is characterized by high personal commitment at all levels – in our relationships with customers, candidates, and consultants. With high competence, genuine engagement, and a non-prestigious approach, we aim to infuse our surroundings with positive energy and inspiration, and be a meeting place where companies and people turn to when they want to take the next step in their development. Clockwork is present in over twenty cities from Stockholm in the south to Luleå in the north. Please visit www.clockworkpeople.se for more information.
About the Company
SwedPaper manufactures and sells white sack and kraft paper for the packaging industry and is currently one of the larger European manufacturers in this segment. The company has a well-established operation with extensive experience and long-standing, strong customer relationships. SwedPaper's products and services have an excellent reputation in the global packaging market, and the business is conducted with a modern IT infrastructure and short decision-making paths.
Your Responsibilities
Would you like to be part of a company where customer service is the heart of the business – and where you have the opportunity to grow together with SwedPaper? SwedPaper is now seeking an engaged customer service representative who is passionate about human interaction, world-class service, and has a natural drive to create strong customer relationships.
As a customer service representative, you are a key person in customer contact. You are responsible for the entire process from order to delivery, which includes order registration, delivery planning, invoicing, and daily support via email and telephone. You handle customer inquiries, provide information about products and deliveries, and maintain close contact with production planners, warehouse staff, and shipping coordinators. You will be based at the office in Gävle and work during daytime hours.
Beyond daily tasks, SwedPaper offers a work environment where you can develop and grow together with the company. We see this role as long-term and want to invest in you as an employee. If you are the right person for SwedPaper and have the ambition to develop in a more customer-facing and sales-oriented role, there is an opportunity to eventually transition and become part of our sales team that visits customers.
Your Profile
We are seeking a person with a genuine interest in people and service. Experience in a customer-facing profession or another role where the ability to build trust and relationships has been developed is likely part of your background. Being comfortable in social settings, being solution-oriented, and having a sales-driven approach to always finding the best possible solution for the customer are important qualities.
Loyalty, precision, structure, and flexibility combined with good prioritization skills are desirable qualities. A positive, curious, and unpretentious attitude is appreciated – as is the ability to work both independently and collaboratively with colleagues.
Fluent Swedish and English, both verbally and in writing, and good computer skills, preferably with experience in Office 365, are necessary. A B driver's license is required, and knowledge of German is considered meritorious.
The position is through Clockwork, working as a consultant at SwedPaper. The assignment starts in January and spans six months, with the ambition to transition into permanent employment at SwedPaper.
Application
Are you SwedPaper's next customer service representative? We look forward to reading your application!
We work with continuous selection, which means we will invite candidates for interviews throughout the application period. Don't wait, apply via our website www.clockworkpeople.se as soon as possible, but no later than 2025-11-23. For questions, please contact Ida Broman at 0733–512778 or
[email protected].
Warmly welcome to apply!