Reception Manager at Waterfront Cabins – Welcome to the Heart of Our Guest Experience!
At Waterfront Cabins, we work every day to create memorable experiences for our guests – from the first check-in to the final goodbye. We are now seeking a Reception Manager who wants to lead our wonderful team and be the natural link between guests, employees, and operations.
About the Role
As Reception Manager, you are the face outward and the hub of our daily operations. You will lead a team of approximately 10 employees in the reception, with the primary focus always being to deliver exceptional service and exceed guest expectations.
You are the one who ensures that everyday operations run smoothly – whether it involves planning staffing, coaching your employees, or quickly finding solutions when something unexpected happens. During our peak seasons – summer, holidays, Christmas, and New Year's – you will, of course, be on-site and show the way for your team.
Primary Responsibilities
• Lead, develop, and inspire the reception team in daily work
• Ensure high service levels and warm interactions in all guest contacts
• Responsible for scheduling, routines, and work distribution in reception
• Handle guest matters professionally, attentively, and solution-oriented
• Contribute to good collaboration between all departments – from Housekeeping to management and booking
• Participate in developing our routines, systems, and guest experience
Who Are You?
We are looking for someone who is passionate about guest service and thrives in a role where each day offers new encounters and challenges. You are a confident and present leader who gains energy from working together with your team.
You have natural gravitas and integrity, dare to stand firm even when the pace is high and decisions need to be made quickly. At the same time, you have a warm and unpretentious personality – you lead with care, clarity, and commitment.
We believe you have experience in reception, hotel, or service industry – preferably in a leadership role. However, most important is your attitude, sense of responsibility, and willingness to give guests that extra something.
We Offer
• A key role in a growing and welcoming organization
• An engaged team and a family-like work environment
• Opportunity to influence and develop routines and service experience
• A workplace with fantastic guests – year-round
Does This Sound Like You?
Send your application today, including a personal letter and CV to
[email protected] – interviews will be conducted on an ongoing basis. Important to mark your application with "Reception Manager" as we have other recruitment processes ongoing for other roles simultaneously.
Start date is as soon as possible. The position is 100% and a probationary employment will be applied with the intention of transitioning to a permanent position.
Evenings and weekends are a natural part of the role as operations never stop.
Questions about the role can be directed to
[email protected].
We are managing this recruitment ourselves, and inquiries from recruitment firms are politely declined.
We look forward to welcoming our new Reception Manager to Waterfront Cabins!