About this role
We are now looking for a Receptionist at Scandic Karlstad City.
Whatever the reason for our guests' visit, few things are as appreciated as a friendly face welcoming them. You will act as a host alongside the rest of the hotel team, creating a world-class guest experience.
Here, you will take significant responsibility for making the decisions necessary to ensure guest satisfaction, while the teams continuously develop and improve work methods and service as the environment evolves. We firmly believe that it is when you are given the opportunity to grow and contribute all your skills and experience that we exceed our guests' expectations. Plus, we have fun at work!
So bring your experience, your commitment, and your mindset to us—and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!
What does the role involve?
As a receptionist, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web, ensuring that the guest is always the focus. You go through the arrival list and pay attention to the details, making sure that guests' wishes are fulfilled. You always have a smile on your face and a creative solution up your sleeve. You can resolve most issues and excel at turning a dissatisfied guest into a satisfied one. Your workplace is our lobby, as that is where you will meet the most guests. Your responsibilities also include administrative work, safety tasks, and sales.
The role involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You will handle bookings in the Opera Cloud system and manage administrative tasks related to guests and security. All work is conducted with guest satisfaction and sales as the main focus.
The hotel is open around the clock, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).
Who are you?
To fit this role, we believe you possess strong social skills and can handle multiple tasks simultaneously. It is very important that you convey good hospitality to the hotel's guests.
You also have experience and knowledge in using a computer as a work tool.
Since much of the job consists of communicating with guests, proficiency in Swedish and English is essential. If you speak an additional language, it is a bonus.
However, the most important attributes are your personal qualities and your attitude. To fit this role, you need to be a responsive and unpretentious team player who takes significant responsibility for your tasks and the overall result.
Information about the position
The position is a permanent part-time role.
We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we encourage you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.
We look forward to welcoming you to Scandic!
P.S. On our website, you can learn more about our culture, what the position entails, and our benefits!
We achieve more when diversity is embraced. Here, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experience, commitment, and mindset to us—contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD