About this role
At Folktandvården Västra Götaland, you contribute to equitable health and quality of life for all people at every stage of life. Here, you will encounter a culture characterized by collaboration, commitment, and joy, with access to modern technology and experts in all fields. There is always someone to learn from and many colleagues to enjoy working with. We offer the stability for a secure everyday life and opportunities for growth throughout your professional career.
Become part of something greater. Welcome to Folktandvården!
About Us
At Folktandvården Skene, you will meet patients of all ages with a variety of care needs.
As a dental nurse with us, you play a crucial role in ensuring that patients feel well-received and secure during their visit. You will utilize your full range of skills, while the role also requires creativity, empathy, and a strong sense of service.
We are a team of 16 employees. There are good transport connections from Gothenburg, Varberg, and Borås. The clinic has staff who are specialist dentists in pediatric dentistry and nitrous oxide sedation. For more information and our opening hours: Folktandvården Skene - Folktandvården
Job Responsibilities
As a receptionist with us, you will be the clinic's "face to the public" and work to provide the highest quality service, both externally and internally. It is important to combine the ability to maintain an overview of the clinic with being efficient and detail-oriented.
You will be responsible for patient/customer contacts, telephone/web service, SMS/email communication, and appointment booking. You will also handle payment/invoicing, monitor various payment models, manage appointment reminders, and patient lists. All conceivable customer service tasks are included in the receptionist's responsibilities.
You will primarily work in the T4 patient record system, but also in the Raindance financial program, Västfolket, and various other patient administrative programs from VGR, as well as with the Dental Care Support from the Social Insurance Agency.
Qualifications
We are looking for someone who has:
- Completed secondary education
- Several years of experience in reception work
- Strong verbal and written communication skills and a good command of the Swedish language
- Good knowledge of English and preferably another language
- Experience with cash handling, invoicing, and customer administration
- Proficiency in the Office suite
- A willingness to contribute to the development of the organization by actively participating in the clinic's improvement work
Previous experience in dental care/dental nursing or a similar role in healthcare is an advantage. You are accustomed to and enjoy collaborating with colleagues, learning together, and finding solutions. We value your flexibility in your work approach and your ability to prioritize in stressful situations.
The work requires a professional approach to the clinic's patients based on respect, responsiveness, and empathy.
As a person, you are meticulous and have a sense of structure and planning. We appreciate your strong ability to communicate with patients, relatives, and colleagues.
About the Recruitment Process
After the application period ends, the clinic manager will select candidates and invite them for an interview at the clinic.
Folktandvården Västra Götaland will conduct background checks in case of suspicion or criminal records before employment.
About Västra Götalandsregionen
Västra Götalandsregionen exists for the people of Västra Götaland. We ensure that there is good healthcare for everyone. We work for sustainable development and growth, a good environment, improved public health, a rich cultural life, and good communication throughout Västra Götaland.
Västra Götalandsregionen actively works to digitize more work processes. To be part of the digital transformation, you should possess basic skills and be able to use digital tools and services. You should be able to search for information, communicate, and interact digitally, be risk-aware, and be motivated to participate in the development to learn new things.
Västra Götalandsregionen places all permanent employees in a reserve position.
If you want to know more about Västra Götalandsregionen, you can visit our introduction for new employees at the link https://www.vgregion.se/introduktion. You can also read more in the presentation at https://mellanarkiv-offentlig.vgregion.se/alfresco/s/archive/stream/public/v1/source/available/sofia/rs4011-467070786-672/surrogate.
Application
Västra Götalandsregionen prefers that you register your application via the recruitment system. If you, as an applicant, have questions about the advertised position or cannot register your information in a public system for specific reasons, please contact the contact person for the respective advertisement.
To staffing, placement, and recruitment companies and to sales representatives:
We kindly but firmly request no direct contact with staffing, placement, and recruitment companies