Receptionist, Public Dental Service Krokslätt

At Folktandvården Västra Götaland, you contribute to equitable health and quality of life for all people at every stage of life. Here, you will encounter a culture characterized by collaboration, commitment, and joy, along with access to modern technology and experts in all fields. There is always someone to learn from and many colleagues to enjoy working with. We offer the stability for a secure everyday life and opportunities for growth throughout your professional career. Become part of something greater. Welcome to Folktandvården! About Us At Folktandvården Krokslätt, you will meet patients of all ages with various care needs. As a dental nurse with us, you play a crucial role in ensuring that patients feel well received and secure during their visit. You will utilize your full range of skills while the position also requires creativity, empathy, and a strong sense of service. At Folktandvården Krokslätt, we currently have 18 dedicated employees who look forward to welcoming a new receptionist. The clinic has 6 treatment rooms, and we operate according to the 7-19 model. Job Responsibilities As a receptionist with us, you will be the clinic's "face to the public" and work to provide the highest quality service, both externally and internally. It is important to combine the ability to maintain an overview of the clinic with being efficient and detail-oriented. You will be responsible for patient/customer contacts, phone/web service, SMS/email communication, and appointment scheduling. You will also handle payment/invoicing, monitoring various payment models, sending out invitations, and managing patient lists. All conceivable customer service tasks are included in the receptionist's responsibilities. You will primarily work in the T4 journal system but also in the Raindance financial program, Västfolket, and various other patient administrative programs from VGR, as well as with the Dental Care Support from the Social Insurance Agency. Qualifications We are looking for someone who has: - High school diploma - Several years of experience in reception work - Strong verbal and written communication skills and a good command of the Swedish language - Good knowledge of English and preferably another language - Experience with cash handling, invoicing, and customer administration - Proficiency in the Office suite - A willingness to contribute to the development of the organization by actively participating in the clinic's improvement efforts Previous experience in dental care/dental nursing or a similar role in healthcare is an advantage. You are accustomed to and enjoy collaborating with other colleagues, learning together, and finding solutions. We value your flexibility in your work approach and your ability to prioritize in stressful situations. The work requires a professional demeanor towards the clinic's patients, based on respect, attentiveness, and empathy. As a person, you are meticulous and have a sense for structure and planning. We value your strong ability to communicate with patients, relatives, and colleagues. About the Recruitment Process After the application period ends, the clinic manager will select candidates for interviews at the clinic. Folktandvården Västra Götaland conducts background checks in case of suspicion and criminal records before employment. About Västra Götalandsregionen Västra Götalandsregionen exists for the people of Västra Götaland. We ensure that there is good health and medical care for everyone. We work for sustainable development and growth, a good environment, improved public health, a rich cultural life, and good communication throughout Västra Götaland. Västra Götalandsregionen actively works to digitize more workflows. To be part of the digital transformation, you should possess basic skills and be able to use digital tools and services. You can search for information, communicate, interact digitally, are risk-aware, and have the motivation to participate in development to learn new things. Västra Götalandsregionen places all permanent employees in reserve. If you would like to know more about Västra Götalandsregionen, you can visit our introduction for new employees at the link https://www.vgregion.se/introduktion. You can also read more in the presentation at https://mellanarkiv-offentlig.vgregion.se/alfresco/s/archive/stream/public/v1/source/available/sofia/rs4011-467070786-672/surrogate. Application Västra Götalandsregionen prefers that you register your application via the recruitment system. If you have questions about the advertised position or cannot register your information in a public system for specific reasons, please contact the contact person for the respective advertisement. To staffing, placement, and recruitment companies and to you as a salesperson: We kindly but firmly request no direct contact with staffing, placement, and recruitment companies, as well as other external actors and sellers of additional job advertisements. Västra Götalandsregionen has contracted agreements.