About this role
Are you an engaged and social person driven by providing the best possible service to customers, collaborating in a close-knit team, and working at a fast pace towards set goals? Do you enjoy working with digital tools and find the automotive industry interesting? We now have an opportunity for you to become part of a cheerful and wonderful team in the customer service department located in Norrköping.
For this position, you will be employed by Poolia and work as a consultant. Selection is ongoing, and the position may be filled before the application deadline.
We welcome your application today!
Your main responsibilities will include:
- Customer contact and case management via phone, chat, and email.
- Proactive outreach via phone, contacting our customers for appointment bookings and offering our services.
- Scheduling workshop tasks, which include service, repairs, and tire changes.
You will join a company that is continuously evolving digitally and will be part of a cohesive team that works daily towards set goals with a strong focus on customer satisfaction and results.
Who are you?
In the customer service team, we need diverse skills where sales, service and quality awareness, engagement, and collaboration are essential. We are looking for someone who is social, driven, and attentive in an advisory role towards our customers. As a person, you are clear and solution-oriented, contributing to the team with knowledge and commitment. A positive attitude is crucial as we work together and support each other. You have the ability to easily navigate between different digital systems.
We expect you to have:
* High school diploma
* Good data and system proficiency
* Experience in customer service, preferably from inside sales
* Strong skills in Swedish and English, both spoken and written
* A valid driver's license (B)
About the company
The consultant role is suitable for you if you want to gain broad experience in a short time. We offer you the chance to work at popular workplaces with well-known brands where you can develop your skills and broaden your CV. You will thrive as a consultant if you are looking for a world of exciting assignments and new networks. By your side, you will have your consultant manager who acts as a sounding board and supports you in succeeding in your assignments. We want you to feel good and enjoy being with us at Poolia. Therefore, we offer you wellness benefits, discounts at various fitness facilities, and regularly organize social activities. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health services.