About this role
We are seeking a Print Specialist with extensive experience in print environments, printer configuration, and lifecycle management. The role involves operations, troubleshooting, configuration work, and coordination with third-party suppliers. You will be part of an international team and work closely with both customers and suppliers to ensure stability, security, and efficiency in print solutions.
Job Responsibilities:
- Manage backend print management tools.
- Responsible for configuration, monitoring, and management of print environments.
- Provision and administer printers (including unmanaged printers).
- Perform testing, certification, and deployment of print solutions.
- Provide Level 2 and 3 support, conduct incident management and root cause analyses.
- Offer technical advice on architecture, performance, and feasibility.
- Collaborate with OEM and third-party suppliers for printer lifecycle management.
- Document technical specifications and update knowledge database.
- Perform upgrades, patching, and version management.
- Contribute to print usage and problem reporting.
- Support customer with special equipment and hardware catalog.
Requirements:
- Print Configuration Management (including monitoring and managing print environments).
- Experience with firmware and driver administration.
- Knowledge of LRS VPSX, LRS Portal, and output management.
- Experience with Printer Life Cycle Management (IMACD process).
- Support for label and bulk printing, and font management.
- Understanding of secure printing and consumables management.
- Knowledge of AIX, Linux, and Windows 11.
- Understanding of Active Directory, remote access tools, and MDM solutions.
- Strong communication and customer management skills.
Preferred:
- German language skills (B2-C1 level).