About this role
Do you want a meaningful job where you can make a difference?
As a pension administrator at the Swedish Pensions Authority, you will play a crucial role in public pensions.
Here, you will have the opportunity to develop within a learning organization where we share knowledge, support each other, and make decisions. We are currently looking for several new colleagues. Are you one of them?
About the job
As a pension administrator in the public pension sector, your role involves informing and assisting the authority's customers through various channels such as phone, email, and case management. Communication and interaction with our customers are among the most important success factors for our effectiveness. Here, you can provide significant value and security for the authority's customers.
In your role as a pension administrator, you ensure that our customers receive reliable information about their pensions and assist with the administration of their cases. You deliver a helpful, secure, and professional response, driven by a commitment to providing excellent service.
The positions are located within the public pension department in either Stockholm or Söderhamn, with a total of 7 positions available.
Your main responsibilities will include:
- Assisting customers over the phone with inquiries about our benefits
- Processing and making decisions on matters related to public pensions
Your profile
You enjoy working in customer interactions via phone, email, and case management. You are motivated by helping others. You have the ability to communicate in a clear and understandable manner, both verbally and in writing, and you can adapt your message according to your audience. A prerequisite for thriving with us is your desire to be part of an organization driven by development and improvements.
You are a structured person, comfortable working independently, and have the ability to see the whole picture in your daily work. You are also a flexible and attentive team player who collaborates effectively with others to achieve shared goals and contribute to a positive culture and work environment.
You are eager to advance both in your tasks and in your personal development. You view challenges as opportunities for growth, actively converting them into practical solutions that meet customers' and the authority's needs. You possess high integrity and value a professional approach and good customer interaction.
In the selection process, we will place significant emphasis on your personal qualities and suitability for the position.
You have relevant and current work experience that the employer assesses as suitable.
We are looking for candidates who possess (mandatory requirements):
- Post-secondary education or equivalent relevant work experience as determined by the employer.
- Excellent proficiency in both spoken and written Swedish and English.
It is an advantage if you have:
- Current experience working in customer service in public pensions.
- Current experience handling cases related to public pensions.
We offer
An important public authority mission! A workplace that values your balance between work and leisure. We offer flexible working hours and the opportunity to work partially from home. As a state employee, you also enjoy good employment conditions and a benefits package that includes wellness programs, additional days off, and favorable vacation and pension terms.
You can read more about our benefits and what it is like to work with us at https://www.pensionsmyndigheten.se/om-pensionsmyndigheten/jobba-hos-oss/jobba-pa-pensionsmyndigheten
Good to know
The position is a permanent employment with a six-month probationary period.
Location: Stockholm or Söderhamn
Your application
We work competency-based throughout the process and are committed to an inclusive, fair, objective, and candidate-friendly process. Therefore, we ask you to answer a number of selection questions instead of submitting a personal letter.
We may use psychological tests in the selection process.
If you have protected personal information, please contact the recruiting manager who will assist you with your application.
We aim for a balanced gender distribution and consider diversity a strength, therefore we welcome applications from individuals with different backgrounds.
In preparation for the recruitment process, we have made decisions regarding advertising channels and marketing. Therefore, we kindly ask for no further contact with media/advertising sales representatives, recruitment websites, or similar entities.
The Swedish Pensions Authority is responsible for public pensions and provides information about the entire pension system. Each year, we pay out approximately 415 billion Swedish kronor to 2.3 million pensioners, conduct about 911,000 fund switches, and send out 8 million orange envelopes. We have around 25 million digital customer contacts annually. We are approximately 1,700 employees at eight locations, from Luleå in the north to Halmstad in the south.
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https://pensionsmyndigheten.varbi.com/se/what:job/jobID:871541/