Do you want to develop your skills in administration and customer service? Now is your chance to start your career at Telia in Sundsvall!
**About the Position**
This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. The assignment period will serve as a mutual trial period where you, as a consultant, enjoy the same security as an employee. For those new to the job market, consulting assignments are a great way to test different roles, build connections, and create a competitive CV.
**About the Company**
Telia Company is a leading provider in IT and telecommunications, helping both individuals and businesses communicate smoothly, efficiently, and sustainably. With a strong presence in seven countries and approximately 21,000 employees—about 4,700 in Sweden—Telia offers connectivity in some of the world's best networks.
Sweden boasts a top-class broadband infrastructure, and Telia is currently modernizing its mobile network with improved 4G and the expansion of 5G. By driving digitalization and investing in future technologies, Telia contributes to a more connected and sustainable society.
Digitalization creates new opportunities for communication and information sharing—regardless of time and place. Telia provides the digital foundation that enables businesses, communities, and individuals to connect and grow.
Welcome to Telia—for better networks and better experiences!
**Responsibilities**
In this role, you will be responsible for managing and registering customer orders in multiple systems. You will administer a variety of residential customer orders and ensure that all information is recorded accurately. You will also handle misregistrations and discrepancies, aiming to resolve these issues while keeping both customers and colleagues informed.
The job also involves regular contact with colleagues, and you will be part of a team that collaborates to find effective solutions and ensure positive customer experiences.
At the start of your employment, you will receive comprehensive onboarding and training to help you feel secure in your new role. You will also receive ongoing support and feedback from both your immediate manager at Telia and Bravura, to assist you in growing and expanding your skills over time.
- Administer orders, misregistrations, and discrepancies
- Provide support on cases via phone and chat
- Collaborate with colleagues
**Education, Experience, and Personal Attributes**
- Completed upper secondary education
- Fluent in both Swedish and English, spoken and written
- Experience in administration/customer service is advantageous
In the role of order administrator, it is important that you are engaged and strive to deliver high service and satisfied customers. You possess strong communication skills, both verbally and in writing, as you will handle many different points of contact. The role requires you to be self-driven, take initiative, and have the ability to adapt to changing situations and tasks.
You will work in a team where collaboration and mutual support are central, so we are looking for a team player who enjoys working together and contributing to the group’s common goals.
**Additional Information**
Start: January 12
Location: Sundsvall
Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, meaning we will remove the advertisement once enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
[email protected]
010-171 47 10
We recommend that you submit your application promptly as we are conducting ongoing selections.
Welcome with your application!
#Nextgen