Operators for Police Contact Center

Are You Ready for a Bigger Challenge? The Swedish Police Authority is Sweden's largest authority with approximately 40,000 employees nationwide. Here, you have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society. The Police Contact Center in Northern Region is one of seven contact centers in the country. Northern Region consists of four police districts: Norrbotten, Västerbotten, Västernorrland, and Jämtland. As an operator, you will receive all non-urgent cases via phone at 114 14 or polisen.se. The Police Contact Center in the Northern Region has the mission of being the first step in an efficient and quality-assured crime investigation process, focusing on crime solving and victim support. The Police Contact Center currently handles filing reports, tips, and providing information to the public. Additionally, the police contact center is a crucial part of the initial investigation process and the police's efforts to solve crimes. We work closely with other units within the authority, working near the center of events. This includes efforts such as collecting witness information for more serious crimes. The Police Contact Center is in a developing phase, where we are gaining an increasingly significant role in the authority. Our tasks are growing, and therefore we need to grow and become more numerous. We are now seeking 10 operators for summer positions located in Luleå and Boden. There may also be an opportunity for extension after the summer. JOB RESPONSIBILITIES In your tasks at the Police Contact Center, the crime investigation mission is in focus, where you lay the groundwork for continued investigative work. We work on the initial phase of investigations by: • Filing reports via phone and internet regarding crimes and losses • Quickly identifying the reporter's needs and individualizing initial investigative actions • Conducting initial interviews by phone and initiating other preliminary investigative measures • Obtaining images from camera surveillance • Providing information about laws and regulations to citizens Work is primarily performed via telephone and computer. Workload can sometimes be high, and the work may occasionally be perceived as stressful. Police officers and civilian staff work in close collaboration, in various functions such as operators, investigators, preliminary investigation leaders, operational leaders, and group managers. The operator position at the Police Contact Center in the Northern Region is divided into two shifts with some weekend service. We schedule according to a 5:3 period planning. QUALIFICATIONS This is an opportunity for those who have/can: • High school diploma or other education and/or work experience that the employer deems equivalent • At least 12 months of recent work experience that the employer considers relevant for the position • Good computer skills • Strong ability to express oneself in Swedish, both verbally and in writing • Work days, evenings, weekends, and holidays • Work full-time Additional merits include: • Good ability to communicate in English • Experience using computer and telephone as daily work tools • Experience with customer contact and administration deemed relevant by the employer • Investigation experience deemed relevant by the employer • Experience working at the Police Authority or other public sector organization deemed relevant • Post-secondary studies deemed relevant by the employer • Police education studies of at least 2 semesters at the start of employment • Class B driver's license Personal Characteristics We are often the first contact with the police, which means the work requires high levels of sensitivity and strong communication skills. You need to work well with other people and interact with others in a sensitive, empathetic, and smooth manner. You must have good judgment and a clear moral compass. You are also required to be structured, able to work independently, and make decisions within the scope of your tasks. As the work is highly varied and some cases are of an urgent nature, you need to be flexible, quickly adapt, and perform multiple work tasks simultaneously. We will place significant emphasis on personal characteristics. ADDITIONAL INFORMATION Work Location: Luleå or Boden Working Hours: 5:3 period planning Start Date: April 7, 2025 Function: Operator Employment Title: Administrator Apply by attaching your CV (we do not want a personal letter) and answering the selection questions. The questions are based on the recruitment profile, and your answers form the basis for the selection process. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and potential merits must be fulfilled at the time of application. We use e-recruitment to streamline and quality-assure the recruitment process. Applications for this position will only be accepted via the Police's recruitment support, Vis