We are looking for an onsite IT resource for a critical operation in Helsingborg that utilizes outsourcing for parts of its IT delivery. The role involves being the point of contact for users on-site and providing daily IT support. You will work closely with experienced consultants from the supplier side who are available for assistance, guidance, and further handling of cases.
Onboarding will take place together with both the supplier's staff and the management leader of the operation, ensuring a secure introduction to the environment. The position is part-time at 50%, but requires you to be on-site every weekday. The assignment lasts for 6 months.
As a consultant at Eccera, you will receive a secure employment and gain valuable work experience through assignments with our clients. Your consulting manager will support you in your development, allowing you to continuously acquire new experiences and knowledge. This is an excellent opportunity to advance your career.
Your role and responsibilities:
You will be the person users turn to when something needs to be resolved. You will receive cases in LIME, manage what you can, and forward others to senior colleagues. The role involves both practical work with hardware and administration in the systems, as well as contributing structure and good service in daily collaboration. You will:
• Manage hardware and orders.
• Create and administer user accounts (AD, O365).
• Configure computers, mobile phones, and tablets (Intune/Jamf).
• Work in the case management system LIME.
• Be the onsite IT support for users, including walk-ins.
Requirements for the role:
• Experience in a Microsoft environment, including AD and O365.
• Good knowledge of Apple devices and Jamf.
• Ability to work in a structured manner and keep documentation up to date.
We believe you are someone who:
• Enjoys helping people and sees IT support as a service profession.
• Is curious, positive, and confident in asking for support when needed.
• Works systematically in case management but can prioritize when something is urgent.
• Can collaborate, participate in meetings, and contribute ideas to improve workflows.
What we offer:
At Eccera, you will receive the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we provide you with the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance.