Onboarding Specialist - Arabic and Swedish Speaking

Imagine the frustration of a customer finding a business closed, despite online information stating otherwise. At PinMeTo, we're solving that very problem. We provide a powerful SaaS platform that empowers businesses to be accurately found and verified across major online platforms. If you're ready to be part of a forward-thinking team that values excellence, customer satisfaction, and continuous growth, we want to hear from you! As we enter new markets and experience growth in the MENA region, we are looking for someone to join our team in Malmö who speaks Arabic and Swedish to provide first-class service to our customers. Join us as an Onboarding Specialist and be part of delivering real value to our customers! **About the role** As an Onboarding Specialist, you will play a crucial role in the customer journey, ensuring successful onboarding and delivering initial value to our new customers. You will lead and execute the customer onboarding process from the initial startup meeting through to finalization, ensuring a smooth transition and optimal account setup for maximum ROI. This role involves building strong customer relationships, collaborating with internal teams, and advocating for best practices to achieve customer success. **Key Responsibilities** - Handle and lead the entire onboarding process for new customers, from initial startup meetings through to finalization, ensuring a smooth and effective transition. - Advocate for and implement the most optimal account setups for each customer, directly impacting their return on investment and fostering strong customer relationships. - Collaborate closely with Sales and Customer Success teams to ensure a seamless transition for customers, aligning expectations and goals for long-term success. - Conduct educational and reconciliation meetings, ensuring customers fully understand and utilize our platform's capabilities. **To thrive in this role, we see that you have** - A fluent level in Swedish, English, and Arabic - both written and verbal. - A bachelor’s degree in Business, Marketing, Communications, or a related field. - Experience in managing customer expectations, customer success, marketing, or sales (experience within the SaaS industry is a plus). - A demonstrated competence or strong, proactive interest in artificial intelligence (AI) and its application in marketing, SaaS, or customer success. - Excellent communication skills, with the ability to explain complex concepts in a simple and understandable way. - Proactive problem-solving skills and a solutions-oriented mindset. - A strong attention to detail and the ability to stay organized. **What we offer** You will join a team where everyone works together towards shared goals, and we encourage face-to-face collaboration at our office in Malmö (Adelgatan 9, close to the central station of Malmö). Upon entering, you are welcomed into our shared open kitchen where you immediately feel the friendly and innovative atmosphere. You will work closely with your colleagues located in both Gdansk and Malmö. So, do you want to join a leading SaaS company with ambitious goals and create real business value in the evolving landscape of digital local marketing? Then we'd love to get to know you! PinMeTo was founded in 2013, when location data for most companies was outdated, inconsistent, or simply missing on services like Google, Facebook, and Apple. The vision was to provide a solution that enables brands with multiple locations to connect with their customers, outperform their competitors, and thrive. Since then, we have grown to over 100 employees located in 8 countries, helping more than 1,000 companies manage over 125,000 locations worldwide. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo stands as a leading player within the local search and marketing technology industry.