Area Account Manager

We are looking for a Regional Manager with Customer Responsibility for Gothenburg. Right now, we are seeking a new colleague as a Regional Manager for our office in Gothenburg. In this role, you will be the link between our Service Assistants and the customers in the area. With responsibility for customer engagement and quality, you play an important role in customer satisfaction and continued trust. You are driven by making deals and working customer-oriented. If you also thrive in a growing company that values community and quality highly, then you should apply for this position today! **Responsibilities:** - Establish and maintain relationships with customers - Plan and follow up on quality controls - Drive and lead effective staffing planning and schedule optimization, including managing substitutes, in collaboration with colleagues at the office - Manage and administer customer contracts, changes, and terminations in our business system - Drive profitability within your area of responsibility - Actively contribute to the development of the office and operations - Handle customer support cases - Create new business through proactive sales to both existing and former customers - Participate in upselling efforts, market outreach, drive sales activities, and attend events and networking meetings - Handle other tasks related to customers or operations **We believe that you:** - Have a strong sense of service and a passion for quality. You have previous experience in similar roles. You enjoy working with people, which is essential for thriving in this position, and you are comfortable with responsibility. Your energy and drive enable you to work actively and engaged to achieve good results and satisfied customers. Furthermore, you are comfortable managing various tasks simultaneously and can quickly adjust when the situation demands it—without ever compromising on quality! You enjoy a dynamic environment, and your desire to develop and curiosity help you move forward. A self-sufficient team player with respect and warmth! **To succeed in this role, we believe you have:** - Previous experience in sales, customer contact, and administration - A natural ability to build good relationships, with joy and engagement - Good computer and system skills, preferably with experience from LIME - Fluent Swedish and good knowledge of English, both spoken and written - Strong communication skills - A valid B driver's license **About the position:** Primarily, your working hours will be during the day, Monday to Friday. Travel and overnight stays may occur, especially in connection with internal training. The team currently consists of several internal staff, Sales Representatives, Team Leaders, and Service Assistants. Together, you work hard and willingly—to become Better Together. **Home Office:** Gothenburg **Employment:** 100%, 6 months probationary period. **Application deadline:** Recruitment is ongoing. Warm welcome to submit your application! Since the mid-90s, HomeMaid's employees have helped thousands of customers achieve a cleaner, more pleasant everyday life by providing home cleaning, corporate cleaning, property cleaning, window cleaning, and much more. This is the simple, clear idea on which HomeMaid was founded in 1997: to make everyday life easier for its customers. It quickly proved to be a successful concept. Since 2000, the headquarters has been in Halmstad, but HomeMaid is now present from Skåne in the south to Sundsvall in the north. The company has been publicly listed since November 2005. As a member of Almega's trade organization for household services, we advocate for insurance, pension agreements, and workplace safety. We naturally have a collective agreement and, together with our approximately 1,000 employees, we build a strong value-driven workplace with the vision of Better Together. Feel free to read more at homemaid.se/jobba hos oss.