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What We Offer Several of our clients in Stockholm are currently seeking dedicated employees for troubleshooting in network environments. You will become an important part of a team that handles mission-critical support and incident management in complex IT and network environments. The work is primarily on-site, but remote work may be available at some locations. Depending on the client's guidelines, various scheduling may occur, but work on a rotating schedule during days, evenings, and nights may be required. This is a position that begins with a fixed-term employment or consultancy assignment, but with very good opportunities for permanent employment. You will be offered a developing role in modern work environments where collaboration, accountability, and technical problem-solving are at the forefront. What the Role Involves In this role, you will be working to: • Support customers, colleagues, and suppliers via a ticket management system • Manage and resolve incidents, outages, and alarms in network environments • Troubleshoot, escalate, and distribute cases to maintain an effective workload distribution • Document events and produce reports for major incidents • Contribute to the improvement of routines, processes, and documentation within the service desk The work is often done together with a colleague, but there are also shifts where you will work independently. Who We Are Looking For We are looking for someone who combines technical competence with a strong customer focus and thrives in a role where you need to quickly switch between different tasks. You are self-driven, meticulous, and have an interest in developing within networking and IT operations. To succeed in this role, we would like you to have: • Post-secondary education in networking or telecommunications, or equivalent work experience • At least two years of experience in customer support, helpdesk, or internal IT support • Very good knowledge of Swedish and English, both spoken and written • It is advantageous if you have Cisco competence, for example through CCNA certification or equivalent, but this is not a requirement. • Relevant certifications, such as ITIL or similar, are considered a plus. This is an opportunity for you who want to take the next step in your career with several exciting and technology-intensive clients – with the aim of securing a long-term permanent position. If you have questions about these positions, you are more than welcome to contact the responsible recruiter, Joel Claeson. 2Complete Security and trust are the goals of 2Complete's recruitment process. This is achieved through close and personal collaboration with the clients who have chosen us as their recruitment partner. Our passion for getting people into work and placing the right person in the right context in the workplace drives us forward. 2Complete Group and all its subsidiaries are authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv and have been since 2011. 2Complete Group is a Gasellen winner 2022, an award given to Sweden's fastest-growing companies.