About this role
At Min Doktor, everything we do is based on the belief that healthcare should be as accessible and high-quality as possible. We are leading the development of digital health in Sweden, focusing on high medical quality and patient safety. With the help of modern technology and continuous innovation, we create efficient care processes that both increase access to healthcare and free up resources so that society can meet tomorrow's healthcare needs.
Min Doktor is both a modern healthcare provider—offering health and medical services with new digital tools and methods—and a modern employer. The patient and the employee are always at the center. We are a committed employer that appreciates your contributions, and with us, you will receive good conditions, a pleasant workplace with wonderful colleagues, and extremely satisfied patients.
We operate our digital service, which is available 24/7, a growing healthcare center in Nyköping, and care and vaccination clinics across the country. As we continue our journey, we are looking for a new team member for our support department. This position is a permanent employment (100%) based in our office in Malmö. You will report to Support Manager Lotta Härle, and your future team currently consists of 10 colleagues, including both full-time and part-time employees.
Working as a Support Administrator at Min Doktor, the support team handles both internal and external inquiries; journal administration, system questions from practitioners in our digital service, and inquiries from our patients and customers. In this role, you will communicate with a variety of stakeholders, including partners, other healthcare providers, insurance companies, and various departments within Min Doktor's organization, such as the product department and practitioners. Therefore, strong communication skills and adaptability based on the nature of the inquiry are essential.
In line with Min Doktor's vision of a thriving society where good health and care are always close at hand, you will be a key player in our daily operations. Together with your team, you will develop and streamline the support department. We work in an exciting and evolving industry where you will help both customers and colleagues while also contributing to the ongoing development of our product.
**Main Responsibilities**
- Provide support to patients, practitioners (doctors, nurses, midwives, etc.), partners, and external healthcare personnel, primarily via email and phone, addressing inquiries regarding our service, specific cases, troubleshooting, and some technical support and administration.
- Journal administration and referral management, such as entering referral responses into journals, ensuring that sent referrals are received, and following up on missing referral responses.
- Various administrative tasks based on the above responsibilities.
**We are looking for someone who:**
- Has completed secondary education, with post-secondary education in Service Management or Communication considered an advantage.
- Has previous experience working in support, customer service, or call centers.
- Has experience working with some ticketing systems.
- Enjoys working digitally and can quickly familiarize themselves with new systems.
- Is fluent in Swedish and English, both spoken and written.
**It is advantageous if you have experience in:**
- Working with AI.
- Streamlining routines and work processes.
- Working in health and healthcare.
- Working with Billogram and Zendesk.
**To succeed in this role, we believe the following qualities describe you:**
- You have strong collaboration skills.
- You make quick and clear decisions based on your expertise.
- You are solution-oriented and meticulous.
- You possess strong communication skills, both verbally and in writing.
- You place great value on delivering quality and a good customer experience.
**With us, you will receive:**
- The opportunity to work for both a modern healthcare provider and a modern employer—where the patient, customer, and employee are always at the center.
- A varied and exciting job.
- A strong team spirit with friendly colleagues and caring managers.
- The chance to be part of the future of healthcare, working in an innovative company with short decision-making paths.
- Competitive salaries and generous benefits through our benefits portal, Benifex.
**Additional Information**
Location: Malmö
Extent: 100%
Start Date: Immediately, considering any notice period.
**Welcome with your application!**
Please submit your application as soon as possible, as selection and interviews will be conducted on an ongoing basis. We look forward to your application!
**About Min Doktor**
Min Doktor is Sweden's first digital healthcare provider, offering patients quick medical care regardless of time and place. The company was founded in 2013 by a doctor who saw the opportunity to both streamline the doctor's work and reduce waiting times by creating smooth remote patient meetings. Today, Min Doktor is one of Sweden's largest healthcare centers.
Our colleagues come from diverse backgrounds and perspectives—ranging from healthcare professionals to developers, marketers, and quality coordinators. Together, we develop our service from our headquarters in Malmö, our office in Stockholm, or from one of our clinics. Our diversity in both skills and perspectives is a strong asset for both the company and