**Assignment Description**
**Start:** 2025-12-01
**End:** 2026-12-31
**Option for extension, but no later than 2027-12-31.**
We are looking for 5 migration technicians for on-site support for a project within the public sector. As a migration technician, you are expected to work closely with your colleagues to ensure a swift and professional user experience through their support channels. The team currently consists of approximately 20 employees with high technical competence.
**Primary Responsibilities:**
- Manage incoming cases via portal, email, phone, and on-site.
- Follow SLAs according to their Incident Process.
- Provide support via remote tools for their Client Computer Service.
- Provide on-site user support as needed.
- Establish documentation for internal processes.
- Handle installations and orders of computers and conference equipment.
- Actively participate in the group’s development and improvement work.
- Capture and relay business needs to other groups within the IT department.
**Mandatory Requirements:**
- At least 1-3 years of experience in IT support.
- Previous experience in on-site support.
- Experience with MacOS.
- Experience with Windows 10/11.
- Fluent in Swedish, both spoken and written.
**Desirable Requirements:**
- Experience with MDM solutions such as Intune and JAMF.
**Personal Attributes:**
- Solution-oriented
- Communicative
- Service-minded
**Your Application**
Does this role sound interesting and suitable for you? If so, please apply immediately as we are conducting interviews on an ongoing basis and the position may be filled before the application deadline.
We can only accept and process your application if you register your CV in our portal. In accordance with GDPR, we cannot accept applications via email. We warmly welcome your application! The assignment is part of Quest Consulting's personnel leasing.
**About Us**
Quest Consulting is an authorized consulting company with collective agreements, insurance, wellness programs, and occupational pensions. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal collaboration partner, which is why it is so important for us to work according to our core values, where our guiding principles are to be Personal, Innovative, and Professional.