We are now seeking someone who wishes to make a difference for our customers and maintain the service we stand for.
We offer you the opportunity for personal development at Frigoscandia AB. Additionally, you'll have the chance to work with fantastic and wise colleagues. Our organization is in a transformation phase, which means there are opportunities for personal initiatives and development.
As an employee at Frigoscandia, we offer a competitive salary, wellness contributions, and favorable discounts at facilities such as fitness centers and hotels.
About the Role
You will be the customer's first point of contact at Frigoscandia AB, available via phone and email. The role involves handling all types of customer inquiries, independently or with the help of other company functions.
Primary Responsibilities:
- Document/manage cases in our CRM system
- Follow up on cases and ensure customer feedback
- Handle incoming calls
- Monitor, manage, and close deviations
- Make manual bookings and adjust any changes
- Perform goods searches using systems and manual methods
- Follow up on recurring issues, identify root causes to find solutions or escalate to responsible functions
- Take action on unbooked and unlabeled goods at terminals to ensure proper handling and departure
Qualifications
We are looking for someone who gets a kick out of providing customers with that extra bit of service and wants to grow and improve together with us! You react and act quickly and rationally when challenges arise, have the ability to think outside the box, and are eager to share thoughts and ideas with the work group. We are guided by our core values: taking responsibility, playing for the team, and wanting more.
We prefer candidates with experience in logistics and who are accustomed to being the central point of contact between multiple parties. Education in areas such as Service Management, logistics, or transportation is advantageous.
While most customer dialogues are in Swedish, we also have many in English. Therefore, we would like you to be able to express yourself well, both verbally and in writing, in both languages.
To thrive in this role, we believe you have a genuine interest in service and quality logistics and transportation processes. You excel at service and have a positive basic attitude. To address the challenges that arise in the position, curiosity, analytical ability, stress resistance, and perseverance are required. You find it easy and enjoyable to collaborate with others. Moreover, you understand the importance and value of both quality and safety in performing our services.
Additional Information
This is a permanent position starting with a 6-month probationary period. The position is located in Örebro, and we believe the best approach is a mix of office presence and the positive effects it provides, while also offering the possibility of working from home to balance life's puzzle.
We have a collective agreement with Unionen for salaried employees.
In addition to your previous qualifications, we place great value on the personal qualities you can contribute to the group.
Application
Last application date is November 19, but we work with continuous selection, so apply today. The position may be filled before the final application date.
If you have questions about the role, contact recruiting manager Christer Råberg,
[email protected]
Warm welcome with your application!
Frigoscandia specializes in temperature-controlled food logistics with 75 years of experience in transport and storage of chilled and frozen food. As the market leader in the Nordic region, we deliver sustainable logistics solutions to the entire food chain, from producers and wholesalers to stores, restaurants, and large kitchens, etc. We offer smart and flexible logistics services that are easy to manage and continuously develop in line with new technology in vehicles, storage, and information systems. In Sweden, we have 12 warehouses and 24 terminals (owned and through partners), and in December 2024, we moved our headquarters and largest warehouse to a new modern facility in Hyllinge outside Helsingborg. We are now part of the global logistics group Dachser, which is investing heavily in temperature-controlled food logistics in the Nordic region through Frigoscandia. Our turnover in 2024 was 3.2 billion SEK, and we have over 1,100 employees. Read more about us at www.frigoscandia.com
Frigoscandia wants to be a safe workplace and therefore alcohol and drug-free. Those applying for a job with us should be aware that we conduct random alcohol and drug tests on all employees, both collective and salaried. Upon new employment, we may also request an extract from the criminal record.