Customer Service Representative based in Svedala

In Trelleborg, we work together for a growing successful community where it is good to live. Our 61 villages and 21 districts are creative meeting places that are buzzing with life. Here, we want things, tell stories about them, and come just as we are. This allows us to welcome others in the same generous and curious way. Welcome to take your place on the journey! The Employment Administration works to promote the municipality's growth by creating conditions for residents to have lifelong learning and be self-sufficient. We do this with a focus on skills supply and through coordinated operational services to businesses, where we work to meet complex societal challenges with innovative approaches. The administration consists of three departments: Labor Market, Quality and Coordination, and Campus Trelleborg, and has about 100 dedicated employees. The Workplace Are you interested in skills supply? Do you have the energy and courage to create new methods and ways of working? Do you want to work in a process that is at the forefront of processing social assistance? If the answer to these questions is yes, you might be the one we are looking for. With us, you will have the opportunity to work in an organization that truly makes a difference for citizens, businesses, and the municipality. You will work in an environment where development work is a natural part of everyday life, and where you contribute your expertise to help us achieve our goals. We live our values of openness, respect, and responsibility, and it is important that you, in word and action, stand behind our values and our skills supply perspective. The Authority Unit consists of employees with great commitment and a focus on citizens. We are a unit that enjoys laughter and believes it is important to have fun at work while supporting and challenging each other in our daily tasks. The position is a temporary role based in Svedala. Job Responsibilities The tasks as a customer representative/administrator are varied. You will answer questions, support, and guide citizens via phone, email, e-services, and in-person visits. You will primarily respond to inquiries regarding social assistance and labor market initiatives. Qualifications We expect you to have an ongoing or completed higher education that is relevant to the assignment. You should also have experience in service work within the municipality, such as customer service or citizen services, and be accustomed to telephone work and handling emails. The position requires good knowledge of Swedish and English, both spoken and written. It is an advantage if you are proficient in additional languages. As a person, you enjoy meeting and helping others, have a positive attitude, and believe it is important to always provide a good response. You are stable and capable of handling difficult encounters with citizens or people in vulnerable situations. This requires perseverance and resilience. You are solution-focused and have an easy time building good relationships. Therefore, we place great emphasis on personal suitability. Other Applications are to be submitted via our recruitment system, not by mail or email. We apply rolling selection, and the position may be filled during the recruitment period. Therefore, do not wait to send in your application. Union contacts: http://www.trelleborg.se/facket Please note that we have removed the personal letter from the application process and replaced it with qualification and selection questions. This is for a more inclusive recruitment process and an efficient candidate experience for those applying for jobs with us. Your responses will be an important part of our selection process. In preparation for the recruitment work, Trelleborg Municipality has carefully considered recruitment channels and marketing. Therefore, we kindly ask to refrain from contacting media sellers, recruitment sites, and similar entities.