Welcome to work with us at Svea Inkasso, part of Svea Bank! A wonderful workplace full of energy where the work is permeated by a sense of "togetherness," and we all collaborate to create the best customer experience. In this role, you will encounter new questions and challenges every day, which allows for continuous development. If you are a service-oriented person who wants your workday to involve advising, a fast-paced environment, and plenty of dynamism, then this is the perfect workplace for you.
About the Role
As a Customer Service Representative, you will be part of a fantastic team that responds to a vast number of phone calls daily from Svea Bank’s customers, debtors, and authorities. You will primarily use the phone as your tool, managing many incoming calls of various natures. You will answer questions regarding collections, invoicing, and parking matters, among others. With us, you will work in a lively environment alongside engaged colleagues who are quick to share laughter and support and encourage one another. The position is full-time, during office hours, on weekdays.
We are located in bright offices at Mall of Scandinavia in Solna, close to public transport such as commuter trains, trams, buses, and the subway. Mall of Scandinavia has many shops and restaurants, and we have our own gym adjacent to the office that you can visit during lunch or before/after work.
Who Are We Looking For?
We are looking for you if you are passionate about working with a customer-focused approach and have a genuine interest in service. It is important that you quickly understand the customer and that you possess strong communication skills in both spoken and written Swedish and English; additional languages are an asset. Furthermore, we would like you to:
• Be open to change and contribute with a positive attitude
• Have good computer skills and the ability to learn new systems relatively quickly
• Be interested in and willing to learn more about financial solutions
• Be down-to-earth and ready to roll up your sleeves when and where needed
• Actively work on developing your skills and share your knowledge with others
• Take responsibility for your work and have an easy time collaborating with others
You enjoy working in a fast-paced environment with numerous contacts, as you will be answering and managing a large number of phone calls and emails daily. Previous experience in customer service is beneficial, but other work experience and the right attitude also provide a good foundation for taking on this role.
About Svea
Svea is a group with financial operations employing over 2000 staff in several European countries. With forty years of experience, we create smart administrative and financial solutions for both individuals and businesses. Svea's vision is to be a leading financial player in Europe. At Svea, we have an entrepreneurial spirit and a family-oriented corporate culture. Community is important to us, and we are committed to diversity, ensuring that everyone feels included and has the opportunity to influence. We are situated in new, fresh offices in Arenastaden, Solna.
Application
We do not accept applications via email. If you have questions about the position, please feel free to contact recruiter Fredrika Engelin at
[email protected]. Selection and interviews are conducted on an ongoing basis, so send in your application today!