Our client is seeking an engaged customer service representative to strengthen the team and deliver exceptional service. You will be the public face and a key player in ensuring that every customer receives the best possible experience.
ABOUT THE POSITION
As a customer service representative, you will be the first point of contact for customer inquiries. You play a crucial role in building long-term relationships by offering personal and professional service. You will work in a dynamic team where each day brings new challenges and opportunities for growth.
This is a consulting assignment where you will be employed by Academic Work and work at our client's location. The assignment initially covers December and a few weeks into January.
RESPONSIBILITIES
Job Duties
The role involves handling incoming customer contacts, answering questions, solving problems, and providing information about the company's products and services, with a focus on creating a positive customer experience.
* Respond to customer inquiries via phone and email
* Provide support and efficiently resolve problems
* Register and document cases in the system
* Inform customers about products and services
* Handle complaints and feedback
WE ARE LOOKING FOR SOMEONE WHO
- Has good Swedish language skills, both verbal and written, to communicate with the company's customers
- Has basic computer skills
- Has completed high school education
Previous experience working in service, especially where the telephone was the primary work tool, is considered meritorious.
Our Recruitment Process
This recruitment process is managed by Academic Work, and our client's wish is that all inquiries regarding the position be sent to Academic Work.
We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method and therefore do not need it to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.
COMPANY INFORMATION
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