Are you service-oriented and want to work in customer service?
We are now seeking an engaged and solution-oriented customer service representative! You will have the chance to meet customers every day with the ambition of providing world-class service. Do you enjoy varied tasks and finding solutions for customers? Then this could be the job for you.
Work Responsibilities and Areas of Responsibility in Customer Service – Service & Support
As a customer service representative, you are the company's external face, helping our customers via phone, email, and chat. Your main task is to provide quick and professional customer support, resolve issues, and provide information about our services and products. In this role, you will collaborate closely with colleagues and other departments to ensure customer satisfaction and high quality.
• Handle incoming customer inquiries via phone, email, and chat
• Provide information and service about products and services
• Resolve problems and follow up on customer cases to closure
• Document cases in our customer service system
• Contribute to customer service development through feedback and ideas
• Closely collaborate with other departments for the best customer experience
Qualifications for the Customer Service and Support Role
• Excellent communication skills and ability to express yourself in Swedish, both verbally and in writing
• Good computer skills and experience working with digital systems
• Experience in customer service or similar is meritorious
• You are solution-oriented, detailed, and have a high service mindset
• Flexible and comfortable working in teams and independently
Working Hours, Employment Type, and Benefits – Customer Service Representative
• Employment Type: Temporary employment from late November to mid-January
• Working Hours: Daytime, Monday-Friday
Application – Customer Service Job
Do you recognize yourself in the description and want to be part of an engaged customer service team? Submit your application with CV and cover letter as soon as possible. We work with ongoing selection and encourage you to apply today.