Customer Service Representative in Borlänge

We Make Society Work for People on Roads, Tracks, in the Air, and at Sea We Need the Best Expertise. Our Mission is Important and Meaningful in Everyday Life – for Both Individuals and Businesses. We Take Responsibility, Treat Everyone Well, and Respect Differences. As an Employee, You Contribute to a Sustainable Future. About the Job As a Customer Service Representative, You Are the Face of the Transport Agency. You Provide Professional Support and Service to Citizens and Businesses, Primarily via Phone and Email. The Work Consists of Half Customer Calls and Half Case Management, Which Provides Good Variety in Daily Work. You Will Work in Multiple Systems and Interfaces Simultaneously, Which Requires You to Be Comfortable Quickly Finding and Interpreting Information. Working Hours: Weekdays 8:00 AM–4:30 PM Flexibility: Option to Work Remotely Up to Three Days per Week. You Will - Answer Queries via Phone, Email, and Mail - Search, Interpret, and Communicate Information from Various Databases - Provide Advice and Guidance to Customers - Explain Legal Texts Clearly - Make Official Decisions You Must Have - Complete High School Diploma or Other Education/Experience Deemed Equivalent by the Employer - Current Experience in Customer Service - Good Computer Skills and Ability to Quickly Learn New Systems - Strong Ability to Express Yourself Verbally and in Writing in Swedish Additional Merits - Experience in Case Management - Customer Service Experience Focused on Telephone Work - Experience Working with Various IT Interfaces Great Importance is Placed on Personal Suitability We Offer A Secure Workplace Focused on Development, Health, and Life Balance - Introductory Training, Coaching, and Continuous Skill Development - Wellness Allowance and On-Site Wellness Activities - Favorable Vacation Days - A Work Environment Where We Take Responsibility, Respect Differences, and Work Together for a Sustainable Future - Continuous Coaching, Feedback, and Further Training Throughout Your Employment More Information Permanent Position Based in Borlänge. Start Date by Agreement. Probationary Period Typically Applied. Remote Work Up to Three Days per Week Possible, Depending on Operational Needs. [Rest of contact and application details remain the same as in the original text]