Customer Service

Are you passionate about providing excellent service, love interacting with people, and thrive in a fast-paced environment? Then you could be our next colleague in the Customer Service team at Hööks! **About the Role** As a customer service representative with us, you will play a vital role in our customers' experience with Hööks. You will assist our customers via email, social media, and occasionally by phone – always with the goal of exceeding expectations and delivering world-class service. The work takes place on-site in Borås, where you will become part of an engaged team that enjoys a dynamic atmosphere, collaboration, and satisfied customers. **Your Responsibilities** - Provide the best service to our customers via email, social media, and phone - Support our stores and colleagues with quick and clear responses - Manage orders, payments, and customer inquiries across various systems - Ensure that customer information is always accurate - Welcome our visitors at the reception and contribute to a positive experience - Work towards set goals and contribute to the department's development and team spirit **We Believe You** - Have a natural sense of service and a genuine customer focus - Are a clear communicator – both in writing and verbally - Find it easy to prioritize, organize, and juggle multiple tasks - Enjoy working in a team but also take responsibility for your own tasks - Speak and write fluent Swedish and English (other Nordic languages are a plus) - Have experience in customer service, administration, or a similar service role **Why Hööks?** At Hööks, we take pride in our culture – we care about both our customers and colleagues. Here, you will work in a warm, inclusive environment where engagement and responsibility are highly valued. We offer varied days, a lot of energy, and the chance to make a difference – every day. The position is a temporary role lasting until September 30, 2026, on a full-time basis. Hiring will take place immediately or as agreed. The recruitment process is ongoing, so do not hesitate to submit your application if you are interested in the position. We look forward to your application! **Your Commitment, Our Strength!** Those of us working at Hööks know what we’re talking about. Together, we have 550 horses and over 350 dogs. Our commitment, knowledge, and passion for equestrian sports make us unique and create pride and joy in our work. When we enjoy our jobs, our customers do as well. We want to inspire an active and enjoyable life with horses at the center, and our business idea is clear: We offer all active participants in equestrian sports an affordable range of equipment, clothing, and shoes with the right design, function, and quality. Commitment, care, collaboration, and a wholehearted passion for horses and dogs is our shared strength that enables us to grow as an employer, create growth, and provide that little extra for our customers. The family-owned Hööks was founded in 1931 and has evolved from being a small saddlery to becoming the leading retailer in equestrian sports in the Nordic region, with stores in Sweden, Denmark, Norway, and Finland, and a continually growing e-commerce presence. Hööks Hästsport AB has a turnover of 600 million, and every year our more than 500 dedicated and knowledgeable employees welcome around 2 million customers in our stores. Since 2019, Hööks Hästsport AB has been part of the Jula AB group. www.jula.se