Customer Service

Junior Customer Service Representative with Service Experience Wanted for Well-Known Restaurant Chain Are you experienced in any service profession, such as restaurant, retail, hairdressing, reception, etc.? Then we're interested in hearing more about you! Your New Role We're looking for someone who wants to try something new, enjoys solving problems, helping others, and has service experience. Working in a cash register (or similar) will be beneficial as you'll easily understand user needs. You'll be stepping into a junior customer service role in IT and Tech Support (no prior IT knowledge required). We call the role Support Technician, but we're seeking someone with service experience and willingness to learn rather than existing IT expertise. You'll work with a team of 10 people who support and help each other in all situations. You'll learn troubleshooting and problem-solving in IT support. Tasks may involve helping with computers, mobile phones, tablets, and screens. Examples include guiding users through various programs, resetting passwords, adding users to groups (e.g., email groups), recovering lost files, performing network, Windows, and Office troubleshooting, and much more. After gaining experience, you'll also be rotated to Onsite in Stockholm City. During onsite weeks, you'll help users with various IT problems like hardware, peripherals, and conference room equipment. The group values diversity and enjoys having a wide variety of individuals of different ages, genders, backgrounds, and personalities. You'll work as a consultant for Thalamus at our client located in Solna/Sundbyberg. The client supports users in the restaurant industry - a large, well-known fast-food chain. We offer permanent employment with collective agreement, stable salary, and good conditions. You'll have opportunities to develop through certification, training, and exciting assignments. We'll create a development plan together and have continuous discussions to ensure your satisfaction. Our employees are our most important asset. About You We prefer candidates who have worked in a service profession for a few months/a year/several years and are experienced in customer interaction and problem-solving. Experience in restaurants, retail, hairdressing, beauty care, reception, or similar is welcome. Cash register experience is interesting to us. You are: • Social and pleasant • Enjoy talking to people • Eager to learn new things • Good at problem-solving • Comfortable communicating via phone, email, and chat No prior IT experience is necessary, but an interest in learning is crucial. We highly value: • Interest in learning more about IT • Service profession experience • Fluency in Swedish and English • Customer interaction skills Bonus: Experience with phone, chat, or email support Personal Characteristics: • Flexible with working hours • Passionate about service and helping people • Comfortable speaking on the phone • Enjoy problem-solving • Team player who can also work independently • Motivated to learn more about IT Location: Solna/Sundbyberg Start: Likely mid-January Working Hours: Shifts Monday-Sunday, 4:55-22:00, 8 hours per shift Full application details available on the Thalamus website. Keywords: first line, IT support, technical support, helpdesk, support technician