Customer Service Representative at MOVS!

Customer Service Representative at MOVS - Sweden's Leading E-Bike Operator Want to help revolutionize the future of mobility? MOVS is now seeking an engaged customer service representative for the team in Stockholm! About MOVS MOVS is the Nordic region's largest e-bike store and a pioneer in sustainable mobility. They offer the market's broadest range of e-bikes and bicycles from both their own and leading international brands. At MOVS, customers can buy, subscribe, or lease bikes – always with personal service, generous terms, and fast deliveries. They have physical stores in Stockholm and Gothenburg, as well as a popular online shop. MOVS is also developing their own brand Lifebike, adapted for Nordic climates, and is known for innovation, quality, and design. Welcome to MOVS – where we make cycling easy, safe, and fun! About the Role As a customer service representative at MOVS, you are a key person in customer contact – for both private individuals and resellers. You will primarily work via phone and email, handling everything from orders and deliveries to complaints and basic sales. You will collaborate closely with other teams and contribute to creating a smooth customer experience in a high-paced environment, especially during peak season. Responsibilities: - Respond to customer inquiries via phone, email, and chat - Manage orders, deliveries, and complaints - Track shipments and use various knowledge databases - Contribute to sales and customer satisfaction - Collaborate with other MOVS teams Who Are We Looking For? We are seeking someone who is: - Structured, meticulous, and comfortable in changing situations - Responsible, pragmatic, and has an entrepreneurial drive - Solution-oriented with a holistic view and improvement mindset - Communicative in Swedish and English - Cycling interest and Zendesk experience are meriting - Driver's license is meriting but not required We value the right personality over extensive experience! What We Offer! - Temporary position, 9 months, starting as soon as possible - Working hours: On-site in Stockholm, weekdays approx. 8 AM–6 PM Application Send your application as soon as possible! Selection will be ongoing. About Us Recruitive is a service provider in recruitment and staffing with a comprehensive offering in the white-collar sector. We are an authorized Staffing & Recruitment Company and have collective agreements with Unionen and the Swedish Academic Union. All our employees are offered wellness benefits, corporate healthcare, and monthly after-work events. As an employee at Recruitive, you will also have a consultant manager available throughout your employment period. The consultant manager's task is to help you develop in your professional role and ensure your workplace satisfaction. We recruit tomorrow's customers and take your personality seriously! We are always on the hunt for new employees who want to join an exciting company that puts its people first!