About this role
The journey to some of Sweden's top attractions often begins with a contact with us at Nöjesbokningen. Here, we provide our guests with the absolute best possible service and information so that they can have an unforgettable experience once they arrive. Working at Nöjesbokningen involves answering phone calls, emails, and messages via social media, booking experiences, identifying unspoken needs, providing support to guests in need of assistance, and informing them about Parks and Resorts' products and offerings.
Who are we looking for?
No prior experience in customer service or support is required for this role – you will receive thorough training when you start with us. We are looking for someone who enjoys speaking on the phone, as the majority of our guest interactions occur over the phone. You want to provide each guest with the best possible service. You possess excellent communication skills and can remain calm even when the pace of work is high. Furthermore, you are flexible and can work independently in an open office environment. You feel comfortable communicating in both Swedish and English, both verbally and in writing. Additionally, you have good computer skills, as we work daily in various systems.
More about the positions
You will be based at Kolmården Zoo but will work with products and offerings from several of our parks: Gröna Lund, Skara Sommarland, Furuviksparken, and Kolmården. These positions are seasonal and run from February to October, with excellent opportunities for extension. We have varying start and end dates during this period. Work will take place on weekdays, evenings, weekends, and public holidays. You will work approximately 30-40 hours per week. During the summer months, when many others are on holiday, we have the most to do, so you should be able and willing to work during these months. Salary is in accordance with our collective agreement, Gröna Riksen, between HRF and Visita.
Why should you apply to us?
Kolmården Zoo is a unique workplace with fantastic colleagues and proximity to all the world's animals just around the corner. A few minutes' walk from the office, we have Europe’s best wooden roller coaster. Why not end your workday with a ride? Your workplace is in an open office landscape at our headquarters, located at the main entrance. The job is also suitable for those without a car, as public transport stops right outside our entrance. We provide opportunities for development through our service training, and many employees advance to leadership roles through our leadership program. For those who thrive, there are also great opportunities for longer seasons and the possibility to return to us for multiple seasons. At Nöjesbokningen, you book experiences for our guests to look forward to and reminisce about – you contribute to creating fantastic memories.
Selection is ongoing, so please submit your application today! We only accept applications via our website, Jobba hos oss - Parks and Resorts, not via email. In this recruitment process, we have carefully selected recruitment channels and kindly decline all offers of advertising and recruitment assistance.
Warm welcome to your application!
Kolmården is the largest zoo in the Nordic region and one of Sweden's most popular destinations. Kolmården is home to around 50 different animal species and runs various research and conservation projects. The zoo serves as an educational resource for schools in Sweden and is a member of the Swedish Zoo Association and international industry organizations EAZA, WAZA, and IUCN. Each year, the park and the Vildmarkshotellet together employ over 1,200 people for all of Kolmården's seasons and are visited by approximately 750,000 guests.
Kolmården is part of Parks and Resorts, the leading player in the experience industry in the Nordic region. The group also includes some of Sweden's most popular destinations; Gröna Lund, Skara Sommarland, and Furuvik. Parks and Resorts is a family-owned company that invests all surplus back into the continued development of the business.