Are you a communicative person who is attracted to working in a fast-paced environment where no two days are the same? Then seize the opportunity and apply for the position of Customer Service Representative at DHL Freight. Here, you will have the chance to develop in a dynamic environment alongside wonderful colleagues!
**About the Position**
This is a full-time consulting assignment lasting for 6 months. You will be employed by Bravura and work as a consultant at DHL Freight. There are good opportunities for extending the assignment.
**About the Company**
DHL is the market leader in the logistics industry and is "the logistics company for the whole world." DHL offers expertise in international express, air and ocean freight, road and rail transport, contract logistics, and international mail services. With a global network spanning over 220 countries and territories and 520,000 employees worldwide, customers receive the highest quality combined with strong local knowledge. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations across the country. The customer service unit for DHL Freight in Jönköping is responsible for handling all customer inquiries related to international transport. The team consists of around 50 employees who work together to provide the best possible service to customers.
For DHL Freight, accessibility and customer interaction are crucial for delivering a positive customer experience. Therefore, customer focus and your engagement as an employee are extremely important in this role!
**Responsibilities**
As a Customer Service Representative, you will be responsible for receiving, managing, and administering incoming inquiries via phone, email, and chat. The inquiries pertain to questions both before, during, and after transport from customers and DHL offices across Europe. In this role, you will also collaborate closely with other functions within customer service and various parts of DHL Freight. This is to strengthen the bonds and cooperation within DHL Freight with the aim of working on continuous improvements. Initially, you will receive an introduction to create an understanding of the company's working methods and systems. Here, you will have the opportunity to develop alongside your department and the entire customer service team. DHL Freight has divided customer inquiries into different areas of expertise, meaning you will start by learning one area of knowledge and then build on that with more. Together with your colleagues, you will support and assist each other.
**Education, Experience, and Personal Qualities**
- Completed secondary education or equivalent
- Good computer and system skills
- You speak and write fluently in both Swedish and English
- Experience in customer service is an advantage
We are looking for someone with strong communication skills who thrives best when collaborating with others. Since accessibility and customer interaction are important for delivering a positive customer experience, we see that you are motivated to provide excellent service and are attentive. As the work requires high structure and order, you are also meticulous, accustomed to working in data and system environments, and have the ability to prioritize your tasks and be solution-focused. It is also important that you can handle a varied work pace and are flexible, as the workload may fluctuate.
**Additional Information**
Start: January or February
Location: Jönköping
Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will close the advertisement once enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
[email protected]
010-171 47 10
We recommend that you submit your application promptly as we are conducting ongoing selection.
Welcome with your application!
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