Customer Service Representative

Job Description Do you want to be the spider in the web for the Nordic market and deliver world-class customer service daily? We are now looking for a driven and multilingual Customer Service Representative who will handle all customer inquiries, orders, and support cases for our clients in the Nordics. If you are fluent in Swedish, Danish, and Norwegian and are motivated by building trust and loyalty, then this is the role for you! We are currently seeking a customer service representative for our client in Helsingborg. As a customer service employee, you will support their customers by managing inquiries, orders, emails, and phone calls. This role is crucial for delivering exceptional customer service for our client's products and services. Being a Consultant Randstad Professional is the career partner that helps you find the right job, pursue your passion, and develop your career. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developmental assignments at different companies across various industries. With access to a wide range of opportunities, a large global network, and our distinct specialization, we are your guiding partner in helping you build a rewarding career. To assist you in the best possible way, please attach your CV to your application. If you would also like to include a cover letter or any additional information regarding your application, we ask you to include it in the same document, for example, as an introduction to your CV. Responsibilities • Interact with customers across various channels and platforms and coordinate with all internal stakeholders • Understand customer challenges ("pain points"), anticipate their needs, and deliver personalized experiences that build trust and loyalty • Respond promptly to customer inquiries, including details about orders, delivery status, and return issues • Process special orders that are not handled by the standard order management team • Support the central order management team with any questions or issues • Resolve customer disputes effectively and fairly • Contribute to ongoing improvements in customer service operations by following established procedures • Ensure high customer satisfaction by delivering fast, professional, and responsive support • Foster positive customer relationships by effectively managing customer issues • Handle incoming calls and provide professional and friendly support to clients Qualifications • 3–5 years of experience in a similar customer service role, preferably within the Med-Tech industry • Comfortable communicating (verbally and in writing) in English, Swedish, Danish, and Norwegian • Strong ability to manage phone contact and a customer-focused approach • Good proficiency in SAP, Esker, Salesforce/Service Cloud, and general computer applications • Experience with e-commerce systems, preferably within the Med-Tech or healthcare industry About the Company Randstad At Randstad, we know that everyone has a place in the job market. With operations across the country and in all skill areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential. With nearly 600,000 employees in 38 countries, Randstad is a global leader in HR services, aiming to become the world's foremost and most appreciated partner in the job market. By combining our passion for people with the power of today's technology, we help individuals and companies achieve their full potential. We call it Human Forward.