Are you a service-oriented and flexible person who enjoys being the first point of contact for customers? Do you want to work in a dynamic role where you handle inquiries from both private and corporate clients? Then you might be the one we are looking for!
We are an important community builder that delivers efficient and sustainable water and waste services – for today’s and future residents of Stockholm. Every day, all year round, we provide 1.6 million Stockholmers with clean and good tap water, treat wastewater, and ensure that waste is properly managed. Together with residents, businesses, and other stakeholders, we work to make Stockholm the world’s most sustainable city.
JOB DESCRIPTION
As an administrator at Stockholm Water and Waste, you are the face of the company. Our customer service is the first point of contact for all incoming inquiries, where we handle up to 90% of all questions and requests. This can range from waste sorting to assisting customers in ordering new services. The tasks are varied and include a lot of administrative work as well as customer contact via phone and our e-services.
We have a rotating schedule each week that allocates your tasks. Our phone lines are open for customers on weekdays from 7:30 AM to 4:00 PM. Inquiries vary in time and complexity.
This position is a temporary contract lasting until the end of January 2027, based at our headquarters in Ulvsunda, Bromma.
Your main responsibilities include:
• Staffing the phone and email channels and managing incoming mail for Customer Service
• Administering work orders, new customers, ownership changes, and subscription orders
• Managing billing of our fees and handling pricing inquiries, invoicing questions, and address changes
• Providing administrative support for meter changes that have gone wrong
• Administration of fire hydrant meters
• Answering all questions regarding recycling and sorting
• Handling reports of delivery disruptions for waste and water
• Responding to general inquiries about the business
QUALIFICATIONS
We are looking for someone with a strong sense of service who sees every customer interaction as an opportunity to create a positive experience. You are flexible and able to quickly adapt to changing situations and prioritize tasks. You thrive in a fast-paced environment and feel comfortable working both independently and in a team. Furthermore, you communicate clearly and professionally, both verbally and in writing. A positive attitude and a desire to develop make you a perfect fit for our team!
We are looking for someone who has:
• At least six months of experience in customer service or another service profession involving intensive work periods/high pressure
• Good computer skills with experience working in multiple IT systems simultaneously
• An ability to learn new IT systems quickly
• Very good knowledge of Swedish in both spoken and written form, and can be understood and understand English in both spoken and written form
It is an advantage if you have any experience or understanding of our industry related to water, waste, and the environment. Experience with any form of case management system is also a plus.
ADDITIONAL INFORMATION
Does this sound like an exciting challenge for you? We warmly welcome your application by December 14, 2025, and invite you to be part of the future of Stockholm Water and Waste! Interviews will be conducted on an ongoing basis, and positions may be filled before the application deadline.
For further information about the position, please contact recruiter Hanna Hellberg via email:
[email protected] or by phone: 0852212221.
Our union representatives for Kommunal, Vision, Saco, and Ledarna can be reached through Stockholm Water & Waste's customer service at phone number 08-522 120 00.
To ensure the best possible match between us, we have chosen to use recruitment tests in our selection process.
Since we strive for a safe working environment and have a vital community function, final candidates will undergo a drug test.
We are a learning organization with extensive experience and knowledge to support you. We offer you a fun and varied job with interesting tasks, skilled colleagues, and a very good working climate. Additionally, we provide favorable employment conditions, digital and flexible working methods, continuous professional development, and a range of health-promoting benefits. Read more about us and meet some of our employees at svoa.se/jobb.
We look forward to your application!