Are you a service-oriented person who wants to work in a role with a strong customer focus? Would you also like to become part of a familiar team characterized by high commitment and good camaraderie? Then the customer support role at Telia might be the job for you. At Telia in Malmö, you'll have the opportunity to learn about their fiber business and be part of an exciting transformation journey.
About the Position
This is a full-time consultant assignment initially lasting approximately 12 months. You will be employed by Bravura and work as a consultant at Telia. There are very good opportunities for extension of the assignment.
About the Company
Telia is the next-generation telecommunications company. Their approximately 16,000 skilled colleagues meet millions of customers every day in the world's most connected countries. They are the hub of the digital ecosystem that makes it possible for people, businesses, and societies to access everything important to them, on their terms, 24/7 - year-round. Telia is now seeking employees for their office in Malmö, where you'll become part of a team of 13 employees with a strong sense of community.
Job Responsibilities
In this role, you will work in customer support for the Property Owner Entrance; the customer interface responsible for Telia's fiber agreements with property owners, housing associations, communities, and city networks. In this position, you will be responsible for providing the best possible service to customers and offering Telia's services and products from the property owner portfolio. Your main tasks include receiving incoming customer calls, handling questions about orders, contracts, and other matters, and placing orders to meet customer needs. Furthermore, you will create added value for customers by offering relevant additional services from the service portfolio for existing agreements. You will listen to what the customer wants and act accordingly to always provide an excellent customer experience. You will work in close dialogue with your colleagues, together forming a strong team.
• Respond to incoming customer calls
• Find solutions to customer questions and problems
• Offer relevant additional services to create added value
Education, Experience, and Personal Qualities
• Completed high school education
• Experience in customer support via telephone; experience with business customers is considered meritorious
• Good computer and system skills
• Good Swedish language skills, both verbal and written
We are looking for someone who enjoys providing excellent service to both customers and colleagues. You are motivated by talking to customers and constantly strive to deliver efficient, high-quality solutions. Additionally, you have the ability to work independently and are structured and committed in your approach. As a person, you are not afraid of new challenges and quickly adapt to systems and new tasks. It comes naturally to you to be a team player, and collaboration is your path to development. With a burning interest in customer experience, you contribute with a great sense of quality and service.
Additional Information
Start: Immediately, with consideration for notice period
Location: Hyllie, Malmö
Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we will take down the ad when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Have questions? Please don't hesitate to contact us!
[email protected]
010-171 47 10
We recommend submitting your application immediately as we conduct rolling selection.
Welcome to apply!
Application deadline is 2025-11-23.
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