Are you a solution-oriented and service-minded individual with a technical interest who wants to make a difference for customers every day? At Lundaman Instrument AB, you will become an important part of the team, providing quick and personalized customer support, guiding customers step by step to solutions, and contributing to the smooth operation of the business. We welcome your application!
About the position
This position is a direct recruitment, meaning that the recruitment process is conducted through Bravura, and you will be employed directly by Lundaman Instrument AB.
About the company
Lundaman Instrument is one of Sweden's leading suppliers of weighing systems for wheel loaders and forklifts. For over 30 years, they have offered the market reliable, user-friendly products with a focus on precision, simplicity, and top-class service. With their total concept – sales, consulting, installation, training, service, customization, updates, and further development of products and software – Lundaman is a complete provider. The company has always kept the user at the center of product development. From initially offering a simpler weighing system, Lundaman has grown to deliver a complete solution with both hardware and software that work together to provide users with maximum functionality and reliability. Lundaman's products are developed and produced in Sweden, both hardware and software, ensuring quality, fast support, and short decision-making paths.
Job responsibilities
In the role of customer support at Lundaman, you will be an important part of the team and a valued contact for the company's customers. The majority of your daily tasks will involve providing quick, professional, and personalized phone support, where you will receive calls, troubleshoot technical issues, and guide customers step by step to solutions. You will also carefully follow up on cases to ensure that each customer feels seen, secure, and well taken care of. The work also includes technical and administrative tasks, such as preparing installation parts, manufacturing cables, programming printers, documenting in the CRM system, and managing inventory and material flows. Once you have settled into the role, there is also the opportunity to participate in fieldwork, providing variety, practical experience, and a chance to further develop your skills.
• Provide customer support via phone, troubleshoot problems, and guide customers to solutions
• Follow up on cases and ensure that each customer feels secure and well taken care of
• Perform technical and administrative tasks, such as assembly, cable manufacturing, programming, documentation, and inventory management
• Participate in fieldwork as needed for practical experience and skill development
Education, experience, and personal qualities
• Experience in customer support or another equivalent service-oriented role; technical support experience is a plus
• Strong technical interest
• Good computer and system skills
• Proficient in Swedish, both spoken and written
• A valid driver's license (B) is advantageous
To thrive in the customer support role at Lundaman, it is important that you are attentive and skilled at handling people. You have the ability to methodically guide customers through problems, ensuring they feel seen and cared for. You take responsibility for following up on cases and leave nothing half-finished; customer satisfaction is always a priority. Furthermore, we see that you are communicative, solution-oriented, and technically interested, with a desire to understand systems and products. At the same time, you are structured and organized, allowing you to work independently, keep track of workflows, and contribute to the smooth operation of the business. This role suits you if you enjoy combining customer contact with practical technical work and want to make a difference every day by providing Lundaman's customers with a positive experience.
Additional information
Start: Immediately, considering notice period
Location: Malmö
Salary: Fixed monthly salary
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement once enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
[email protected]
010-171 47 10
We recommend that you submit your application promptly as we conduct ongoing selection.
We look forward to receiving your application!