Customer Support/Inside Sales Representative in Sundsvall

**Question:** Who is super friendly, engaged, and driven? **Answer:** Our new Customer Support/Sales Representative If you are passionate about providing superior service and building long-lasting customer relationships, you already have something in common with us. If you are also attentive, results-focused, and want to be part of the journey to make one of the cleaning industry's cleanest companies the best workplace in the country — then we want you to reach out today. **Your Role:** A warm service professional with drive and heart As a Customer Support/Sales Representative, you are an important link between HomeMaid and our customers. You will provide both existing and potential customers with warm and professional service via phone and email. With attentiveness and proactivity, you will respond to inquiries, anticipate needs, create personalized quotes, manage schedule changes, and follow up to ensure our customers are completely satisfied. Additionally, you will actively take the initiative to contact potential customers based on inquiries and leads. With your commitment and ability to build relationships, you will expand our customer network and help shape HomeMaid's success in the market. You are also a supportive colleague who is available to help and support your coworkers when needed. This is a valuable contribution to a strong collaborative culture and a positive work environment. Or as we say at HomeMaid: Better together! **You will work with:** - Driving profitability within your area of responsibility - Actively contributing to the development of the office and the business - Supporting customers via phone and email - Creating and sending quotes - Following up, analyzing, and tracking statistics on sales and delivery - Establishing and nurturing relationships with customers - Driving upselling - Managing other tasks related to customers/business **We are looking for someone who…** …is an enthusiastic and driven person who thrives in a dynamic work environment. You are passionate about first-class service and customer interaction! You are self-sufficient with a passion for building long-lasting customer relationships. You are a problem solver with good structure, a strong sense of responsibility, and a preference for working at a fast pace. Naturally, you enjoy meeting, talking to, and listening to people — this is the key to you often being described as an engaged and service-oriented person! If you also find it fun to sell, then we are a workplace where you will have the opportunity to continue developing that skill. This position is suitable for you if you are: - Self-driven, motivated, and engaged - Responsible and reliable - Inclusive and respectful in contact with different people - Service-oriented and good at handling various people in different situations - Solution-oriented and a source of joy - Capable of prioritizing and sorting among multiple parallel tasks and acting professionally **To succeed in this role, we believe you have:** - Previous experience in sales, customer contact, and administration - Good computer and system skills, preferably experience with LIME - Fluent Swedish and good English skills in both spoken and written forms - Strong communication skills - A driver's license - Your own car **About the position:** Primarily, your working hours will be during the day, Monday to Friday. Travel and overnight stays may occur, especially in connection with internal training. The team currently consists of several internal employees, as well as Team Leaders and Service Assistants. Together, you will work to become even — Better together. **Location:** Home Office Sundsvall **Employment:** 100%, 6 months probationary period. **Start date:** Immediately or as agreed. **Application deadline:** 2025-12-14 Warm welcome to your application! Since the mid-90s, HomeMaid's employees have helped thousands of customers achieve a cleaner, more pleasant everyday life by providing home cleaning, corporate cleaning, property cleaning, window cleaning, and much more. This is the simple, clear idea on which HomeMaid was founded in 1997: to make everyday life easier for its customers. It quickly proved to be a successful concept. Since 2000, the head office has been located in Halmstad, but HomeMaid is now present from Skåne in the south to Sundsvall in the north. The company has been publicly listed since November 2005. As a member of Almega's trade organization for household services, we advocate for insurance, pension agreements, and workplace safety. We naturally have a collective agreement and, together with our approximately 1,000 employees, build a strong value-driven workplace with the vision of Better together. Please feel free to read more at homemaid.se/jobba hos oss.