Are you a service-oriented and communicative person who enjoys working with people? We warmly welcome your application for our consulting assignment as a customer service representative in Gävle!
About the Assignment
We are looking for 3 customer service representatives for a consulting assignment with our client in Gävle. The assignment is set to start in early January 2026. You will be scheduled to work from 7:00 AM to 3:30 PM or 7:30 AM to 4:00 PM. There will be no opportunity for remote work; all tasks will be performed on-site. The assignment will run until December 31, 2026, with the possibility of extension in three-month periods.
This is a consulting assignment through us at Bemmnia.
Your Responsibilities
In the role of customer service representative, you will have daily contact with customers, manage the reception, phone, and chat functions. It is a varied job that requires a passion for service and curiosity about your surroundings. In a welcoming, considerate, and human manner, the customer service representative will receive inquiries and handle them within the frameworks of the applicable routines and processes while ensuring that the tenant understands and accepts the solution.
Additionally, your responsibilities will include:
- Answering general inquiries about rentals and housing applications
- Receiving questions from tenants, housing seekers, and other stakeholders
- Providing status updates on ongoing cases
- Handling maintenance requests
- Managing keys and access cards
- Addressing payment matters, such as rent payments, maintenance, and optional orders
- Drafting agreements for parking spaces and storage units
- Processing terminations of housing, parking spaces, and storage units
Your Qualifications
We are looking for an engaged customer service representative who enjoys working with people and has solid experience in customer service within an organization focused on customer satisfaction. It is essential that you are good at communicating, listening, and showing empathy. We prefer candidates who are positive, responsible, enjoy teamwork, and radiate joy and commitment in customer interactions. Other requirements include:
- A valid driver's license (B category)
- Good computer skills
- Ability to express yourself clearly in both speech and writing
- High school education or equivalent experience
- Experience in the housing industry
Meritorious
- Experience in the housing industry
What We Offer You
As a consultant at Bemannia, you will receive:
- Close contact with your consulting manager
- Opportunities for more exciting assignments
- Experience in educational workplaces where your skills make a difference
- Secure employment conditions
Read more about what it’s like to be a consultant with us here: Working as a Consultant via Bemannia
Application Process
Apply for the position by clicking on the apply button below. Please upload your CV in Word format and in Swedish. Selection and interviews will take place continuously, and the position may be filled before the application deadline on December 1.
We do not accept applications via email, but if you have specific questions regarding the position, these will be answered by the responsible recruiter, Sanna Perjons, at
[email protected].
For general inquiries regarding your application or our recruitment process, you can reach us during office hours at 070 884 96 00.
Bemannia is a publicly owned Swedish staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Real Estate & Technology, IT & Data, as well as Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized staffing and recruitment company, having collective agreements with Unionen, Akademikerna, SEKO, LO, and the Hotel and Restaurant Workers' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Management System for Quality, SS-EN ISO 14001:2015, Environmental Management System – Requirements and Guidance, SS-ISO 45001:2018, Management System for Occupational Health and Safety, and SS-ISO/IEC 27001:2022, Management System for Information Security.
The company's management has been active in the industry for 40 years.