Customer Service Representative at KONE

About the Company KONE's history in Sweden dates back to 1887 when the first hydraulic passenger elevator was installed in Stockholm by Graham Brothers, which was later incorporated into KONE. In Sweden, KONE has approximately 1,000 employees spread across 28 offices nationwide, from Malmö in the south to Kiruna in the north. The head office is located in Kista, where our customer center is also situated, staffed 24/7, every day of the year – always available for quick help and service. Together with our partners and customers, we help make Sweden more accessible! We are proud partners of projects such as Mall of Scandinavia, Gothia Tower, and Turning Torso. We are equally proud to assist thousands of condominium associations and property owners across Sweden with planning, service, preventive maintenance, and modernization of their equipment. Your Role We now have an exciting opportunity for you to become an important part of the KONE team in Kista! We are currently seeking an engaged and confident customer service/emergency call center representative who will play a crucial role in ensuring smooth and secure communication with our customers. This exciting role offers a long-term consulting assignment through Clevry, and you will be a key person in managing important calls and situations. Your work will be varied and dynamic. You will be the first line of contact for KONE's corporate clients and condominium associations regarding fault reports and other inquiries. Additionally, you will play a critical role in handling emergency calls from individuals in crisis situations, such as being trapped in elevators or similar scenarios. Key Responsibilities • Identify and assess security situations while providing clear and relevant instructions for managing these issues. • Follow and drive cases all the way until they have been handed over and accepted by technicians. Start: Immediate Scope: Full-time, 100% Working Hours: Monday - Friday, 08:00 - 17:00 Office: Kista This is a consulting assignment through Clevry for initially 12 months, with very good prospects for extension. Your Profile We are looking for someone who has a genuine interest in customer service, and prior experience in similar work is considered a merit. We believe that you, as an applicant, are meticulous and independent in your work while also being a team player with a positive attitude. In addition, you are a natural problem-solver and have the ability to remain calm in stressful situations. If you thrive in a dynamic environment where you can be the hero behind every call, where your empathy and decision-making skills make a real difference, then this is the perfect role for you! Recruitment Process In this recruitment process, KONE is collaborating with the consulting and recruitment company Clevry. Once you have applied, you will gain access to a self-assessment test. We recommend completing the test along with your application. During the interview with Clevry, the test results will be discussed in more detail. We apply ongoing selection, and the position may be filled before the application deadline. We warmly welcome your application today! Note! We only accept applications through our platform and do not respond to applications sent via email. About Clevry For over 30 years, Clevry has been at the forefront of a more soft skills-driven approach to work within talent acquisition, assessment, and advisory. We operate globally with clients, consultants, and candidates from North America to Singapore, with headquarters in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service. Feel free to follow us on LinkedIn at Clevry Sweden.